Transportation Representative, Amazonnowco, Row Apex

Transportation Representative, AmazonNowCO, RoW APEXJob ID: | ASSPL - Andhra Pradesh - E88Job Description for Transportation Representative – NOCOverviewNOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU.It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations.This second aspect involves network monitoring and significant analysis of network data.Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.ResponsibilitiesA Trans Ops Representative at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity.Trans Ops Specialist at NOC works across two verticals – Inbound and Outbound operations.Inbound Operations – manage Vendor/Carrier/FC relationships to ensure freight is picked up on time and delivered to FC as scheduled; address any issues during the pick-up to delivery lifecycle.Outbound Operations – manage FC/Carrier/Carrier Hub relationships to ensure trucks leave FC on schedule to deliver customer orders; address any issues during the freight leaving FC to customer premises lifecycle.Provide timely resolution by researching and querying internal tools and by taking real-time decisions.Ideate process improvements and drive them to conclusion.Communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).Systematically elevate problems or variance in the information and data to relevant owners and teams, following through on resolutions.Create narratives outlining weekly findings and variances to goals; present findings in review forums.Deliver excellent real-time customer experience in a 24×7 operating environment.Basic Qualifications10+2 or Bachelor's degree***** months of work experienceGood communication skillsProficiency in Excel (pivot tables, VLOOKUPs)Demonstrated ability to work in a team in a very dynamic environmentPreferred QualificationsGraduate with Bachelor's degreeGood logical skillsExcellent communication skills—facilitating flow of information between different teamsWe're an inclusive culture that empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Posted:January 30, **** (Updated about 14 hours ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr