Resident Engine Field Service Representative

Job Description

Summary

Within the Military Customer Support Organization, as Field Service Representative (FSR) you will be located at a Customer's military base in the Southern Italy for a period according to contract conditions between Customer and Avio Aero. You will provide the Customer with a high-level technical assistance regarding the operation of the power plant.
This role will require your permanent presence at Customer's military base providing technical and logistic support
Job Description Essential Responsibilities: Manage, as primary interface, any concerns and technical evidences arising from maintenance activities on engines at Customer
Lead and ensure the effective exchange of information between the Customer and Avio Aero, in particular with the System Engineer, Program Manager and Fleet Manager, concerning the management of the T700 engine program
Liaise with Customer operational department to ensure timely and effective response to technical issues
With the support of the System Engineer, be accountable for problem identification and possible solutions to support the Customer in the decision whether to remove an engine from service, after evaluating all possible troubleshooting operations in order to solve the problem "on-field"
Manage the support and arrangement of shipping and receiving of engines, accessories and engine parts to and from Company sites
Ensure monitoring, recording and updating of the availability and the status of the engine fleet
Support the Customer in planning the maintenance inspections
Lead the support to Customer on interpretation and application of technical publications and PTAs (Prescrizione Tecnica Apllicativa), advice on engine operability, assistance in solving the problems that may arise during training, maintenance or operational activities
Support the Customer on PTAs embodiment, updating of the engine configuration related to the activities accomplished at the Organizational and Intermediate Maintenance Levels
Liaise with the Fleet Manager on the availability of engine parts and accessories at the customer warehouse, to support the Organizational and Intermediate Maintenance Levels activity at the Customer premises and Depot Maintenance Level at the Avio Avio Plant
Support the Customer in updating the technical documentation (Engine Logbook, Accessories Log Card, PTAs, Compliance Status, etc.)
Ensure support on the management and use of the engine Aerospace Ground Equipment (AGE) as prescribed by the applicable Technical Publications
Manage, coordinate and arrange any Avio Aero technical intervention for schedule and unscheduled maintenance activities
Liaise with the Customer in coordination with Avio Aero the service data collection for engine and life limited parts;
Autonomously execute, as necessary, maintenance operations tasks and make evaluations of the collected results iaw technical manual
Act as a Certifying Staff related to engine maintenance activities
Manage, coordinate and arrange any Avio Aero technical intervention at the Customer premises or other national locations for schedule and unschedule maintenance activities
Required Qualifications: Bachelor's Degree or Technical High School Diploma with previous solid experience in similar role
Thorough knowledge of T700 family engines, Accessories, installations, control and monitoring systems as well as interfaces with airframe
Ability to read and understand electrical and mechanical scheme of complex equipment
Knowledge of configuration control rules, processes and procedures
Knowledge of Engine Logbook for consultation and analysis of Engine and Engine Parts data
Ability to read and understand Nomenclature Catalogues, engine Technical Publications, regulations and applicable procedures (maintenance manuals, parts catalog, calibration procedures) as well as Change Proposal, Technical disposition and Repair Schemes/Instruction
Ability to evaluate area of improvement of existing maintenance procedures
Strong MS Office knowledge
Good knowledge of Italian and English
Strong Customer mindset
Strong interpersonal and communication skills
Eligible for NATO Security Clearance
Holder of EMAR 66 / AER(EP).P-66 MILITARY AIRCRAFT MAINTENANCE LICENCE (B1/C) or EASA equivalent
Work Visa, in accordance with local regulation, is required
Desired Qualifications: Ability to document, plan, market, and execute programs
Prior experience working in the military environment
Ability to lead initiatives of moderate scope and impact
Ability to coordinate several projects simultaneously;
Why Join Us: At Avio Aero, people power our progress. That's why we invest in an environment where you can develop professionally, feel valued personally, and enjoy a healthy balance between work and life. As part of the CCNL Metalmeccanico framework, you'll benefit from a