Sales Support Officer
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SALES SUPPORT OFFICER
ENGIE Italia invites applications for the Sales Support Officer position, based in Milan as part of the Supply & Energy Management (S&EM) business unit.
About ENGIE
ENGIE places sustainable development at the heart of its activities worldwide, spanning electricity, natural gas, energy efficiency and services. As a global leader in low‐carbon energy, we support clients on their decarbonisation journey, optimise assets and create value.
What you will do
- Follow up and monitor hedging activities for national and international industrial customers (B2B markets).
- Interface and cooperate with internal teams:
- Regulatory function to incorporate ARERA updates into billing systems.
- Billing team for IT evolutions driven by business or regulatory changes.
- Finance area for monthly closing checks.
- IT department for management and continuous improvement of internal tools.
- Credit risk and KYC‐AML teams.
- Track monthly gas and energy efficiency index updates and report into billing IT systems.
- Calculate final energy prices for invoicing and update internal CRM.
- Manage client relationships, resolving technical bill/contract queries.
- Maintain the IT portal for customer support, including contract creation, updates, and data monitoring.
- Produce forecast analyses and final reports for portfolio clients.
About You
- Minimum 2 years of experience in sales support roles within the energy commodity sector.
- Strong communication and interpersonal skills.
- Advanced proficiency in the Office suite; Power BI knowledge is aplus.
- High level of analytical and data management competence.
- Innovative, digitally oriented mindset.
- Adaptable, quick learner.
- Fluency in English (written and spoken).
About ENGIE
Working at ENGIE offers a wide range of career opportunities across more than 30 countries. We create a community-driven environment that balances economic performance with social and environmental impact. ENGIE actively cultivates diversity and inclusion and is recognised as a leader in this area.
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