Regional Manager

Regional Manager - Italy (6 month FTC)(Ideally located in North East - Bergamo, Brescia, Cremona, Veneto)We are seeking a recent graduate who has gained hands-on experience as a Store Manager or Shift Supervisor during their studies—ideally within the restaurant or retail sector. This is an excellent opportunity to step into a field sales role with a globally recognised sushi brand. THE GOALThe aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales.

This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout the network. Reporting to the Head of Regional Managers, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within.

Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas, and sensing the opportunity for growth and improvement within your allocated region. WORKING RELATIONSHIPSDepartment – Regional Management.

Reporting to – Head of Regional ManagementDirect reports – None.

Working with (external and internal relationships) – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned KiosksTravel involved80% of time will be based in the field supporting point of sales – travel by car, train and plane could be required at any time. Depending on the geography of your region, you may stay one or two nights per week away from home.

WHAT YOU'LL DO:

Guarantee performance delivery of individual points of sale in your regionCoach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their businessImplement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on its region.

Ensure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality.

Ensuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions.

Being the key contact for the retailer at local and regional level.

Responsible for the renewal of existing contracts with the retailerBe a source of information on new retail concepts, developments in the retail sector and competitors.

Driving Performance To drive sales revenues by detailed management of all kiosk KPIs to include: L4L performance metrics – total revenueRange / variety analysis and implementation of correct product mixWaste management to maximize product availabilityTrack TOP 20 best sellers availabilityAverage transactional valueMarketing campaign participation results > 90%Check the quality of product. (Visual and Weight)Check the respect of the recipes ( Weight) to control COGSEnsure that the tasting in place twice a dayControl the hygiene basics rules during your visitControl that all the partner team is wearing Uniform, gloves and Kmask.

Ensure Partners utilise production management techniques to increase overall revenues of their assigned kiosks through analysis of peak times and individual product demandEstablish proactive sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all other times.

Help create and implement comprehensive sales training programs to motivate Partners to increase sales using proven sales techniques on a team or individual basis.

Organise internal sales competitions to increase partner engagement of sales measurement and activitiesEnsure all Franchise partners have completed sales and customer experience and tasting training on the e-learning platformRetail Relationship ManagementGeneral business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues).Conduct one/ two retailer business reviews per year per retailerBe the Sushi Daily brand representative at the local level with retailercommunicating important updates, performance success and marketing plans etc. Work closely with our retailers to ensure and protect brand consistency at all levelsFranchise Partner Relationship Management Ensure you visit each of your franchise partners once a monthEach visit is recorded in GEMBAGain the trust of our franchisees and do your upmost to ensure they're job satisfaction.

Spend time on your visits coaching our franchise partn