Reservations Assistant
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Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you're looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.
* RESPONSIBILITIES*
- Guest Profiles and Preferences
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- Review and maintain accurate guest profiles, preferences, and previous stay information to support personalized service. - Guest Communication and Support
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- Handle incoming and outgoing telephone communications professionally and courteously.
- Respond to guest enquiries regarding reservations, facilities, and services.
- Provide assistance to Guest Service Agents and Front Office team members as required. - Front Office Operations
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- Remain informed of daily arrivals, departures, VIPs, repeat guests, and special occasions.
- Maintain familiarity with all room types, villa categories, VIP levels, amenities, and resort rates.
- Adhere to all Front Office procedures, standards, and guest confidentiality protocols.
- Strictly protect guest privacy and confidentiality, do not disclose guest information to unauthorized persons.
* Service Excellence
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- Consistently demonstrate the Constance service philosophy in all guest and colleague interactions. vetrinabakeca
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