Country Market Quality Operations Lead

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.
Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‐play ice cream company, we have the scale and ambition to make a real difference.
What Truly Sets Us Apart Is How We Work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‐performance, collaborative and focused on getting things done.
We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.
Therole This role offers the opportunity to be part of the Market Quality Operations (MQO) team, supporting quality excellence across the Go-To-Market organisation. You will act as a key partner for business functions, customers and logistics teams, ensuring product quality, regulatory compliance and cold chain excellence throughout the market.
You will play a crucial role in safeguarding consumer experience, driving continuous improvement initiatives and supporting the resolution of quality issues, incidents and customer concerns. The role also contributes to the implementation of quality programs, warehouse compliance, collaborative manufacturing oversight and the execution of global quality standards at local level.
Whatyou'llberesponsiblefor Lead and drive Market Quality Operations activities across the country, ensuring compliance with company quality standards and regulatory requirements, while acting as the key quality representative for the market.
Partner with Logistics teams to drive end-to-end cold chain excellence, monitoring temperature control, traceability, blocked stock management and warehouse performance.
Lead warehouse audits, track corrective and preventive actions (CAPA), and support continuous improvement initiatives across distribution operations.
Monitor quality KPIs and conduct data analysis to identify trends, risks and opportunities for improvement.
Act as the primary point of contact for critical consumer and customer quality complaints, providing leadership on investigations, corrective actions, stakeholder alignment and executive reporting where required.
Support and, when required, lead quality incident and crisis management processes within the country context, coordinating cross-functional teams and external stakeholders to ensure timely resolution and risk mitigation.
Drive quality improvement initiatives that strengthen customer satisfaction, consumer trust and operational performance.
Support Collaborative Manufacturing (CM) partners through audits, technical visits and continuous improvement activities.
Monitor quality-related stock provisions, blocked stock and waste management processes to minimize losses.
Influence and drive quality culture across business functions through training, coaching and leadership of continuous improvement initiatives.
Support the execution of digital quality systems, tools and platforms while contributing to standardization and best practice sharing across the European Quality network.
Lead and support on-shelf quality assessments as part of the Unmissable Brand Superiority program.
We'relooking For Someone Who Holds a Master's Degree in Food Science, Biology, Chemistry, Engineering, Microbiology or another relevant scientific discipline.
Has several years of experience in Quality, Supply Chain, Manufacturing or R&D within the FMCG industry, with demonstrated ownership of complex quality and compliance agendas.
Brings strong knowledge of quality management systems, compliance requirements, and continuous improvement methodologies.
Has experience working with audits, CAPA management, and quality performance monitoring.
Is comfortable analyzing data, identifying trends, and translating insights into actions.
Demonstrates strong stakeholder management and communication skills, with the ability to interact effectively across functions and with external partners.
Has a proactive mindset, a strong sense of ownership, and the ability to manage multiple priorities in a fast-paced environment.
Is resilient und