Remote Service Technician
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On behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails.
In this role, you will be responsible for remote technical support to the clients, ensuring service excellence and customer satisfaction within your territory.
Key Responsibilities
Providing technical assistance by telephone or emails to customers who contact the company for clarifications on how to operate and use the company productsSupporting customers regarding the operation and use of the company's products and services, identifying solutions and providing assistance to eliminate the causes of a failure or malfuntion and to ensure correct operationManage return activitiesForward the problems encountered to the company internal field technical support teamsEnsure the preparation of reports with the most frequent causes of a failure or malfunctioningInstruct and update customers and the technical support team on the technical features and procedures for installing and repairing productsRequirementsTechnical backgroundExcellent proficiency in DutchProficiency in English is a plusStrong communication and problem-solving skillsWillingness to travel for customer support and internal trainingsWhat
we offer
Working Conditions and BenefitsPermanent contractGross annual salary ranging from €38,000 to €44,000
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Leivi, Liguria, Italia Brainfield It Tempo pienoUnox is seeking a Remote Service Technician to support customers by phone and email across Italy. You will provide remote technical assistance, troubleshoot product issues, and coordinate with internal teams to ensure fast resolutions. Requirements include a technical background, excellent proficiency in Dutch, and willingness to travel for trainings....
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Leivi (GE), Provincia di Genova; Liguria, Italia Brainfield It Tempo pienoUnox is seeking a Remote Service Technician to support customers by phone and email across Italy. You will provide remote technical assistance, troubleshoot product issues, and coordinate with internal teams to ensure fast resolutions. Requirements include a technical background, excellent proficiency in Dutch, and willingness to travel for trainings....
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Leivi (GE), Provincia di Genova; Liguria, Italia Brainfield It Tempo pienoOn behalf of one of our clients, Unox, a leading company in the professional oven sector, recognized for its innovative spirit and high-quality solutions, we are seeking a Remote Service Technician (aka Service Experience) to cover an assigned geographic area by phone or e-mails. In this role, you will be responsible for remote technical support to the...
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