TENDER & CUSTOMER OPERATIONS MANAGER

Overview

In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics' growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You'll balance strategic tender management with day-to-day execution in a dynamic environment. This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market.

Responsabilità

• Manage end-to-end tender process for public and hospital procurement opportunities
• Monitor national, regional and local tender publications to identify opportunities
• Coordinate preparation, review and submission of tender documentation within deadlines
• Liaise with external tender agencies and procurement platforms
• Support alignment on pricing, commercial terms and tender strategy
• Maintain tender trackers and report opportunities, submissions, awards and expirations
• Monitor tender outcomes and communicate results to stakeholders
• Support forecasting and business planning via tender pipeline analysis
• Ensure compliance with procedures, regulations and industry requirements
• Provide legal guidance on tender-related matters, including contractual clauses and risk assessment
• Maintain pricing databases and commercial conditions
• Support contract creation, amendments, renewals and documentation management
• Update SAP with approved pricing and contract information
• Maintain records of awarded tenders and customer agreements
• Support commercial and market access with operational analyses and reporting
• Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices
• Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution
• Monitor order fulfilment and support issue resolution with Supply Chain and logistics
• Manage administrative documentation required by customers and authorities
• Maintain customer master data and relevant commercial information
• Support onboarding of new customers and distributors
• Work with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners
• Support audits and compliance reviews; contribute to continuous improvement and systems/tools implementation

Requisiti fondamentali

• University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines (education level not explicitly fixed)
• Minimum 3–5 years of experience in public tenders
• Preferred experience in commercial operations and customer service in pharma/healthcare
• Good understanding of Italian healthcare and public procurement environment
• Experience managing tender documentation and administrative requirements
• Familiarity with ERP systems, preferably SAP, and Microsoft Office applications
• Strong organisational and analytical skills
• Excellent attention to detail and compliance mindset
• Fluent Italian and professional English
• Organisational and analytical skills
• Attention to detail
• Compliance mindset
• SAP
• Microsoft Office
• ERP systems