Operations Coordinator

Who You Are:
Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you're comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you

Job Title: Operations Coordinator (Facility & Fleet Support – Tuscany Hub)
Location : San Giovanni Valdarno, Tuscany, Italy
Reports To: Operations Lead (Tuscany Hub)

Job Overview

As a full‐time Operations Coordinator (Facility & Fleet Support) at Backroads' Tuscany Hub, you will play a key role in executing the hands‐on operational work that keeps our hub running efficiently.

This role focuses on facility operations, warehouse execution, and fleet support, ensuring that our vans, trailers, equipment, and workspace are always operational and ready for use.

You will work closely with the Unit Loads Coordinator and Fleet Coordinator, supporting critical activities such as van preparation, warehouse organization, Unit Load readiness, and facility maintenance.

If you enjoy hands‐on work, problem solving, and being at the center of operational execution in a dynamic environment, this role is a great fit.

Key Responsibilities

Facility & Warehouse Operations

Maintain a clean, safe, and well‐organized warehouse and operational spaces

Execute daily warehouse activities including staging, storage, and material handling

Support warehouse organization and continuous improvements to layout and usability

Assist in maintaining proper storage standards for equipment and operational materials

Fleet Operations Support (Hands‐On)

Perform hands‐on fleet-related tasks, including:

Van racking and unracking

Trailer inspections and basic maintenance

Hitch adjustments and vehicle configurations

Support the onboarding of new vans:

Picking up vehicles

Coordinating decals application with external vendors

Installing racks and preparing vans for operational use

Ensure vehicles are physically ready and properly configured for Unit Loads and field operations

Unit Load Support

Assist with preparation and execution of Unit Loads

Support equipment staging, packing, and warehouse setup

Assist Field Staff during load days and ensure smooth execution

Ensure all materials are accessible, organized, and ready for transport

Facility Maintenance & Improvements

Perform small repairs and maintenance tasks using basic tools

Identify and address facility issues proactively

Support implementation of facility improvements and upgrades

Work with external contractors when needed for small projects

Seasonal Operations (EOSM & Peak Periods)
Support End-of-Season Maintenance (EOSM), including:

Equipment handling and organization

Facility reset and preparation for the next season

Assist with seasonal transitions and operational readiness

Collaboration & Team Support

Work closely with Operations Coordinators and OpX team to support daily operations

Contribute to a positive and efficient team environment

Provide flexible support across operational priorities as needed

Qualifications

Operations Experience: 1–3 years in warehouse, logistics, facility operations, or similar hands‐on roles preferred

Hands‐On Skills: Comfortable with physical work, basic tools, and practical problem solving

Driving Skills: Valid driver's license; confident driving vans and handling trailers

Practical Mindset: Reliable, proactive, and solution‐oriented when facing operational challenges

Organization: Able to manage tasks, keep spaces organized, and maintain operational standards

Communication: Fluent English required; Fluent Italian preferred

Physical Requirements: Able to lift up to 50 lbs and perform physically demanding tasks

About Backroads:

At Backroads we're passionate about connecting our guests with so many of the most beautiful places in the world. We use our four‐plus decades of expertise to create excepti