Bilingual virtual assistant for short-term customer support | full-remote job

7 giorni fa

Italia ' Xenia A tempo pieno

We are seeking a bilingual Virtual Assistant fluent in Italian and English to manage customer support for our short-term rental business. This is a remote position, allowing you to work from anywhere while supporting our guests and ensuring smooth operations.The role involves handling guest messages, assisting with check-in and check-out, and addressing general requests. Experience in the hospitality sector and familiarity with digital tools are essential.The goal is to ensure quick responses, a professional tone, and clear communication, following provided procedures and templates.Schedule :Weekly rotation shifts from Monday to Sunday, ensuring Customer Support coverage from 9:00 a.m. to 11:00 p.m (CET)Key ResponsibilitiesManage guest messages via PMS and Whats AppAssist guests during check-in and check-out processesRespond promptly and professionally to guest inquiriesFollow established procedures and communication templatesEnsure a smooth and positive guest experienceRequired Skills & ExpertiseCustomer SupportHospitality & TourismShort-Term Rental OperationsFluency in Italian and English (written and spoken) Excellent communication and time management skillsStrong familiarity with digital tools and online platformsAbility to work independently in a full-remote environmentApply now

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