Program owner, emea field

Summary

As Program Owner for Regional Enablement in EMEA, you turn business needs into learning that helps teams win across two focus areas: owning a portfolio of programs (onboarding, methodology, competency development) for EMEA Sales, PS, and CS, and serving as the EMEA execution partner for global enablement programs (GGS, TAM, AE, SE, CS) by adapting and localizing centrally-designed content with global Persona Program Managers.

Summary

As Program Owner for Regional Enablement in EMEA, you turn business needs into learning that helps teams win across two focus areas: owning a portfolio of programs (onboarding, methodology, competency development) for EMEA Sales, PS, and CS, and serving as the EMEA execution partner for global enablement programs (GGS, TAM, AE, SE, CS) by adapting and localizing centrally-designed content with global Persona Program Managers. You align with other Program Owners, the relevant Persona Program Managers, and the EMEA Sales/Adoption Business Partner to ensure consistent, high-quality delivery across the region.

Job Description

The Guidewire Enterprise Readiness Team aligns information, learning, and communication experiences to support readiness and adoption goals across all Guidewire personas – Customer, Partner, and internal teams. Our goal is to build an enterprise training and enablement strategy that becomes a competitive differentiator, ensuring employees, customers, and partners maximize their impact with Guidewire Cloud.

Key Responsibilities

Owned Programs (EMEA Field: Sales, PS, CS) You are accountable for design, delivery, and continuous improvement of these programs. Own coordination of the functional onboarding program for the EMEA Field organization, including activity assignment and EMEA-specific adaptation. Success is measured by role readiness at the 6-month mark. Ensure new hires are registered for Field Onboarding or technical certification courses as assigned; gather ongoing feedback to improve programs.

Deliver key methodology training and Field Onboarding sessions for the EMEA region; support all-hands and regional sessions as guided by the EMEA Sales/Adoption Business Partner. Develop ad-hoc role/functional training to elevate skill development across the EMEA region, aligning delivery with in-person learning events. Apply readiness methodology across all owned programs: validate and consult on needs assessment, readiness plans, content curation/development, and partner sign-off on plan, content, and outcome measurement.

Partner with the EMEA Readiness Business Partner on training tied to new hire programs and field events (Regional Kick-Offs, Sales Reviews, Quarterly Field Updates, etc.). Support the broader readiness transformation strategy - shifting from a push to a pull model using AI capabilities to deliver content in context.

Own the operational execution of recurring EMEA regional enablement mechanisms, including planning, stakeholder coordination, participant readiness, communications, action tracking, follow-through and continuous improvement, in partnership with the EMEA Sales/Adoption Business Partner. Register and track EMEA participants, monitor regional completion, and feed regional performance and content feedback back to each Persona Program Manager for continuous improvement.

Cross-Persona Execution Support (GGS, TAM, AE, SE, CS — EMEA) Each of these personas has a distinct global Persona Program Manager who owns overall program design. You are accountable for reviewing, adapting, and localizing that content for EMEA delivery, and for regional execution quality - not for originating the program.

Partner with global GTM Program Owners to ensure programs are regularly enhanced, communicated, and measured against business expectations; ensure programs are loaded into the appropriate LMS and changes are communicated to EMEA leadership.

Serve as the EMEA counterpart to each persona's global Persona Program Manager (GGS, TAM, AE, SE, CS); review centrally-designed content – virtual sessions, e Learning, and in-person events – and adapt/localize it for EMEA relevance (language, regional examples, market context). Schedule and, where appropriate, co-facilitate delivery of these localized programs for EMEA audiences.

Register and track EMEA participants, monitor regional completion, and feed regional performance and content feedback back to each Persona Program Manager for continuous improvement. Key Performance Indicators (KPIs) For Owned Programs (Section A)

Stakeholder Satisfaction: internal/external satisfaction with strategic partnership and execution

Business Performance: correlation of readiness programs to measurable performance improvement, including new hire readiness and skill attainment Program Usefulness Score: average post-learning usefulness score Program Completion Rate: 80% of target audience completing programs within the designa