技术支持工程师

Company: Shanghai Pytes

Location:
Italy – Remote / Field-based (travel required) Employment Type: Full-time About Shanghai Pytes Shanghai Pytes is a global provider of lithium battery and energy storage solutions. As we continue to expand in Europe, we are looking for a hands-on Technical Support Engineer to support our Residential and Commercial & Industrial (C&I) energy storage systems in Italy. You will be the technical bridge between customers, partners, and our R&D/service teams — covering pre-sales support, commissioning, troubleshooting, after-sales service, and training.

Key Responsibilities

Provide pre-sales and post-sales technical support to distributors, installers, EPCs, and end customers for residential and C&I ESS. Support system design, product selection, configuration, commissioning, and grid connection. Troubleshoot BESS, PCS, battery, BMS, and EMS issues remotely and on-site; perform root cause analysis. Handle firmware upgrades, parameter settings, communication issues (Modbus, CAN, RS485, Ethernet), and monitoring platforms. Manage warranty/RMA cases, spare parts, and service reports. Deliver technical training and create local documentation, FAQs, and service bulletins. Work closely with HQ R&D, product, and quality teams to uplift issues & improve products. Ensure compliance with Italian safety and grid connection standards, e.g. CEI 0-21 / CEI 0-16 . Collect market and customer feedback to support product localization.

Requirements

Bachelor's degree or above in Electrical/Electronic Engineering, Energy, Automation, or related fields. 3+ years of technical support/service experience in energy storage, solar inverters, UPS, EV charging, or power electronics. Solid knowledge of LV/MV electrical systems, single/three-phase systems, electrical schematics, batteries, BMS, PCS, and EMS. Familiar with Italian grid codes and certification requirements for ESS; experience with CEI 0-21 / CEI 0-16 is strongly preferred. Fluent in Italian; professional working proficiency in English. Strong troubleshooting, communication, and customer service skills. Willing to travel within Italy and occasionally internationally. Valid driver's license and eligible to work in Italy. Experience with leading ESS/inverter brands is a plus. Mandarin is a plus.

What We Offer

Competitive salary + performance bonus Training and career development Dynamic international team Opportunity to grow with the energy transition in Italy