Implementation Specialist

Join Base - global leader revolutionizing e-commerceWe are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, and our international team of experts works in Poland, Europe, the Americas, and Asia.We are proud of our spectacular growth - we're more than just another tech company. As one of the fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovationThat's why we are looking for you for the position Implementation Specialist in ITALYIf you are passionate about e-commerce, want to have a real impact on the global market, and become part of this exciting journey, then this is the perfect place for you. By joining us, you will gain the opportunity to work in a dynamic environment where your ideas will matter, and your work will directly contribute to the success of thousands of sellers. You will be part of an international team, working on global solutions and developing in a culture that emphasizes collaboration and the support of talent.In the role of Implementation Specialist, you will lead technical onboarding projects, helping new customers configure their Base.com account, integrate with their online stores and marketplaces, and get value from day one. You'll act as the trusted advisor throughout the implementation journey and ensure a smooth go-live experience for each customer.Sounds interesting? If you feel this is a challenge for you and want to continue conquering the e-commerce market with us, apply today We are waiting for you.RequirementsMin. 2+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consultingExperience with ERP integration, order processing systems, or retail operationsUnderstanding of e-commerce workflows, logistics, catalog and inventory managementStrong project management and stakeholder communication skillsFluent in Italian and proficient in EnglishComfort working with APIs, platform configuration tools, or basic scripting (e.g., HTML, PHP)Nice if you haveExperience working as a Sales Engineer, Customer Success Engineer, or Technical Account ManagerFamiliarity with e-commerce automation, shipping software, POS systems, or CRM toolsHas managed an e-shop beforeStartup experience and comfort working in fast-paced environmentsCoachable, agile and entrepreneurialKey ResponsibilitiesBuild the Market (GTM): Execute the Go-to-Market strategy for Italy. Identify key verticals, generate new leads, and turn cold prospects into long-term partners.Full Sales Cycle Ownership: Manage the end-to-end sales process: from prospecting and discovery to value-led demos, negotiation, and closing.Consultative Selling: Work strategically with eCommerce Managers and Operations Leaders to map how Base.com's solutions (WMS, Order Orchestration, Marketplace Integration) solve their complex operational pain points.Partnership Ecosystem: Build trusted relationships with agencies, 3PLs, and Marketplace partners to create new revenue streams and referral networks.Pipeline & Reporting: Ensure accurate forecasting using our CRM (HubSpot) and maintain clear communication with HQ.Market Feedback: Act as the bridge between Italian merchants and our Product Team, translating local needs into product improvements.BenefitsBe a part of a global, fast-scaling e-commerce SaaS company with a leading tech productBe a key player in Base.com's Italian market expansionHigh autonomy and ownership of projectsHybrid work model with flexibilityCollaborate with international teams and work on high-impact projects