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Program Services Coordinator
1 giorno fa
Grand Circle CorporationGrand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We're the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.Grand Circle is currently seeking candidates for the following position:Program Service Coordinator based in Rome Office for our French programs.The successful candidate will be responsible to assist the Manger of Trip Leaders in managing Trip leaders who will be leading large and small group of American Travelers in pursuit of our company's excellence goals.Responsibilities include:Reporting directly to the Manager of Trip Leaders/Guides in our France office, LyonPosting Job AdvertisementsScreening CVsSelecting potential online candidates/guidesAssist the Manager of the Trip Leaders with Performance Management actions.Send Surveys from travelers to the GuidesOrganizing logistics with Hiring/Training/Kick off/EventsCommunicate to trip leaders throughout NewsletterAssisting Manager of Trip Leaders/Guides with yearly tours schedule assignmentAssisting Trip Leaders/Guides for emergency with passengersUse of internal systems GERT, TABLEAU, LOTUS NOTESLiaise with Boston HQ for incentive and survey actionsQuality data analysis & reportsTour Leader / Guides incentives review & follow-upCheck quality results and keep track using Excel FileUse of Excel file for administrative tasksRequirements:French native or mother tongue is compulsory2+ years' experience in Travel & Tourism Business (Incoming Tour Operator Preferred)Fluent English written and spoken (Company official language: English)Good Knowledge of Microsoft Office package (especially Excel)Experience in working with computer databasesStrong People Skills & Customer Care OrientedSelf-starter who can respect deadlines and prioritize.Demonstrated success in making tough decisions and taking risksPassion for travelProficiency with AI tools especially CopilotWhat we offer:Vacation days per year + 3 personal days from the companyReimbursement of public transport with yearly max capIncentive Bonus based on targeted resultsMerit increase based on performancePersonal and Professional Growth – Available on requestMilestone Bonus + Travel certificate for every next 5th anniversary of employment at GCCAssociate Deals – WORLDWIDE GC Tour packages available to associates @ discounted priceWe value diversity and encourage employees to be themselves.Strong Company Culture people oriented.Possibility to grow fast.Training Plan first 90 daysRecognition and promotions based on tangible results.Performance ManagementWork with amazing people around the worldWork for a company who gives you the opportunity to change people's life.Dynamic, open, fast-paced environment.1 year fix-term contract which can turn permanent.Friday homework.Flexible approach & great office environment.Please forward your C.V. in English to: Sara Trombetti (strombetti@oattravel.com)We will contact only those candidates who fulfill requirements above.By applying to this ad you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes. If you have any queries or complaints, please contact us at the email address gdprinfo@oattravel.com
