Sales Operations Assistant, Partner Territories

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

We are looking for a detail-oriented and motivated Sales Operations Assistant to provide operational and administrative support to the Partner Territories ( Middle East, Africa, India , CIS) Sales Operations team. This role will assist with day-to-day activities related to order management, fulfilment tracking, reorders, claims and customer support , helping to ensure accurate execution and a high level of service to wholesale partners.

The ideal candidate has a strong interest in international markets and export environments , is eager to learn, well organized, and comfortable working with data, systems, and internal processes. Previous exposure to Sales Operations, Customer Service, or Wholesale environments would be considered an advantage

Success in this role requires accuracy, reliability, a collaborative mindset and a positive, can-do attitude when supporting internal stakeholders and wholesale clients.

Your Main Responsibilities Will Be
Order Management & Fulfilment Support

Support the Prebook order lifecycle by assisting with order checks, confirmations, shipment planning and invoicing follow-up

Monitor order status and flag delays, discrepancies or fulfilment risks to the relevant team members

Assist with shipment planning activities for consolidated and prepayment customers, following guidance from the Sales Operations team

Coordinate with credit, sales, logistics, customs and corporate functions to support the resolution of operational issues

Process and monitor reorders in collaboration with the Sales Team and under the supervision of senior team members

Support the handling of credit notes, claims and related documentation in a timely and accurate manner

Help ensure compliance with company policies, wholesale agreements and internal procedures

Act as a supporting operational contact for wholesale clients and internal stakeholders, escalating topics when appropriate

Contribute to delivering best-in-class customer service to wholesale clients

Systems & Process Support

Use internal systems and tools accurately to support order tracking, reporting and daily operational activities

Support the adoption of new tools, systems and processes by learning and applying standard ways of working

Help maintain accurate data and contribute to basic reporting or follow-up activities

Maintain a positive attitude and work in a collaborative, team-oriented manner

Experience

1–3 years of experience in Sales Operations, Customer Service, Wholesale Operations, Administration or a related business support role. Internship experience will also be considered

Previous exposure to order fulfilment, customer support, reorders or claims processes would be an advantage

Interest in working within a wholesale, fashion or consumer goods environment

Basic understanding of international markets or export processes would be a plus

Familiarity with ERP systems or willingness to learn; SAP S/4HANA knowledge would be a plus

Technical & Functional Skills

Basic understanding of order-to-cash processes, with willingness to develop further expertise

Good Excel skills and confidence working with data; advanced reporting skills are a plus

Comfortable learning and using digital tools and internal systems

Strong attention to detail when reviewing orders, data and documentation

Curiosity and openness to using new technologies, including AI-enabled tools where rel