Italian speaking customer support representative – lisbon
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Riassunto del ruolosei pronto a lanciare la tua carriera professionale in portogallo? cerchiamo persone orientate al servizio, fluente in italiano, per unirsi al nostro team internazionale a lisbona. sarai il contatto principale per i clienti di lingua italiana, gestendo richieste via telefono, live chat ed email.
Responsabilità principali Interagire con i clienti in italiano tramite telefono, email e messaggistica live, mantenendo un tono cortese e professionale.
Diagnosticare i problemi, individuare le cause radice e fornire soluzioni personalizzate.
Documentare tutti i dettagli dei casi, aggiornamenti e passaggi di risoluzione nel CRM aziendale.
Raggiungere gli obiettivi operativi chiave, inclusi CSAT, first contact resolution e average handle time.
Partecipare a programmi di formazione continua per rimanere aggiornato su piattaforme, linee guida e best practice.
Requisiti Italiano fluente (livello C1/C2) e almeno inglese B2 per l'uso del software e la comunicazione interna.
Disponibilità a turni rotanti 24/7, con turni giornalieri di 8 ore.
Presenza full-time in sede a lisbona.
Idoneità legale a lavorare in portogallo (cittadinanza UE/EEA o permesso di lavoro).
Eccellenti capacità di ascolto attivo, comunicazione e gestione dello stress.
Compenso e benefit Contratto locale o di trasferimento, con retribuzione mensile lorda di 1 262,33 € (opzione a) o 1 059,00 € con alloggio aziendale (opzione b).
Alloggio privato in appartamento condiviso (opzione b).
Rimborso volo di andata e pick-up aeroportuale dopo il periodo di prova.
Assicurazione sanitaria privata dopo 6 mesi, supporto salute mentale.
Formazione pagata, percorsi di carriera strutturati, eventi sociali e sportivi.
Modalità di lavoro in sede a lisbona, con presenza quotidiana.
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