Operations Manager | Payroll Solutions
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Overview
In this role, you will lead automation and operational initiatives across Deel's global payroll processes, building and refining AI-powered workflows with Akai. You will own cross-functional projects across 90+ countries, identify gaps, and surface insights for leadership through dashboards. You'll troubleshoot AI workflows and drive efficiency, accuracy, and speed while maintaining strong controls and regulatory alignment. This is a hands-on, fast-paced position for someone who shapes processes from scratch and partners with engineering, product, and ops teams.
Retribuzione / Benefits
- Stock grant opportunities
- Optional flexible working office membership (IWG)
- Total rewards program
- Competitive pay in USD with local currency localization
Responsabilità
- Manage day-to-day operational workflows and identify efficiency improvements
- Support automation initiatives to reduce manual processes and improve accuracy and speed
- Partner with cross-functional teams to streamline tools and processes for internal teams and customers
- Ensure adherence to operational controls, compliance, and risk management
- Contribute to fraud prevention and regulatory alignment through strong operational standards
- Monitor performance metrics and escalate risks or gaps to leadership
- Drive customer-focused process improvements to improve turnaround times and escalation handling
- Expand and improve self-service options to reduce manual support
- Coordinate operational readiness for new product or market launches with stakeholders
- Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
- Track and report operational outcomes with insights and recommendations
- Execute operational projects and strategic initiatives with senior leaders
Requisiti fondamentali
- 5+ years of operations experience in a fast-paced environment (Tech/FinTech start-up a plus)
- Comfort with building and troubleshooting AI workflows, not just using AI
- Engineering background or equivalent technical exposure preferred
- Experience mentoring small to mid-sized teams
- Strong problem-solving and detail-oriented mindset with a solutions focus
- KPI-driven with track/drive performance improvements
- Exposure to process automation and operational tooling
- Background in FinTech, consulting, banking, or fast-paced startups preferred
- Strong analytical skills with the ability to turn data into actionable insights (SQL familiarity a plus)
- Collaborative team player with high energy and bias for action
- collaborative team player
- high energy
- bias for action
- AI tools and troubleshooting
- automation tooling
- SQL familiarity (data-to-insights)
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