COSTUMER AGENT

Manpower, on behalf of a leading international company operating in the transportation, logistics and shipping industry, is looking for a Customer Agent Specialist to join its team in Ciampino (Rome).

Are you looking for an opportunity to develop your career in an international and fast-paced environment? Do you enjoy working with customers, managing administrative processes and supporting logistics operations?

If so, we'd love to hear from you

What You'll Do

As a Customer Agent Specialist, you will play a key role in supporting customs-related activities and providing excellent customer service throughout the shipping process.

Your main responsibilities will include:

• Managing customs documentation and administrative procedures
• Supporting import and export shipment operations
• Processing and updating data within company systems
• Assisting customers via phone and email
• Monitoring shipment status and handling customer requests
• Ensuring the accuracy and completeness of customs documentation
• Working closely with internal operational and customs teams
• Maintaining high standards of service and compliance

Who We Are Looking For

We are looking for candidates with:

Good command of English (both written and spoken)

Good PC skills and familiarity with Microsoft Office

Strong attention to detail and accuracy

Excellent communication and organizational skills

Customer-oriented mindset

Ability to work independently and as part of a team

Preferred Qualifications

Previous experience in Customer Service, Customer Care or Customer Support roles

Experience in Data Entry or administrative activities

Previous exposure to logistics, transportation, shipping or customs-related environments

Knowledge of import/export processes will be considered a plus

What We Offer

• Initial 3-month fixed-term contract
• Part-Time 20 hours per week
• Shift pattern:
• 11:00 AM - 3:00 PM
• 2:00 PM - 6:00 PM
• CCNL Logistics, Freight Transport & Shipping
• 4th Level Classification
• Competitive salary package (RAL €16,000 - €18,000, pro-rated according to working hours)
• Training and onboarding support
• Opportunity to gain valuable experience in an international logistics environment
• Dynamic, professional and team-oriented workplace
• Potential for contract extension based on performance and business needs

Location: Ciampino (Rome)

If you are looking for an exciting opportunity to join a global logistics environment, develop your customer service skills and build expertise in customs operations, apply now and become part of an international team

Annuncio valido fino a: 30-Sep-2026