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Service Engineering
1 ora fa
The Field Engineer (FE) provides functions associated with the installation, modification and ongoing service to a range of Carestream and third-party equipment in accordance with Field Procedures. On occasion, the person will also provide on-site training to customers on operating and maintenance tasks.Digital Radiography (DR), Computed Radiography (CR) and Printers (DO) modalities and DR, CR, DO installations including responsibility for DR, CR & DO installation projects and the preventative maintenance.The FE will be trained on all Carestream products.Provides service support and guidance to customers on Carestream and OEM (Order Equipment Manufacturer) install base. Builds strong, professional customer relationships.Follows logical troubleshooting steps, in accordance with approved service procedures, through to problem resolution.Monitors and drives equipment performance. Highlights problem equipment and develops action plan in conjunction with local and Regional specialists.Works with Sales and Service Sales Specialists to keep up to date with new developments.Accurately maintains and monitors parts inventory in line with current directives.Ensures Service call activities are maximized in conjunction with cost control (return visits, same day fix, call duration).Takes responsibility for communicating effectively with the customer on service call progress.Undertakes or identifies projects that have a positive impact on the business.Is willing to establish effective relationships and collaborations within service and with other departments within Carestream to address key business issues and opportunities.Self-motivated, task-forced team player who is flexible to work in a changing environmentExcellent skills in time planning and organizing work and projects.Excellent customer focus and ability to communicate with all levels of customers and liaise effectively with support functions.Committed to providing a high level of technical support and ownership of problems to external and internal customers.Excellent ItalianGood knowledge of English written and oral skills.Ability to travelBachelor's degree from Polytechnic University or equivalent education/previous experience.Previous practical experience within electrical and mechanical area.Previous practical work experience from large systems installations and maintenance is a benefit.Basic Microsoft Windows platforms knowledge.Basic PC software knowledgePrevious knowledge and understanding of digital X-ray equipment
