Transport Operations Manager

For a multinational company operating in the distribution sector and a leader in its market, we are looking for a Transport Operations Manager .

Location: Rome

Mission of the role:
The Transport Operations Manager is accountable for the deployment, and execution of the transportation network, acting as a key orchestrator of the company's logistics ecosystem. The role combines strategic design with hands‐on accountability on execution, ensuring that transport processes, systems, and provider ecosystems are not only defined but effectively implemented and operated across the network. The Transport Operations Manager ensures that transport capabilities are scalable, resilient, and fully aligned with business growth, delivering high service levels, cost efficiency, and regulatory compliance across all operations.

Key responsibilities include:

definition and deployment of processes, systems, and data architecture

orchestration and operational management of internal and external transport providers

direct accountability on execution performance and service delivery

support to the transport network design and evolution revision and validation.

Responsibilities:
Transport Network Operating Model

Support revision and improvement the design and continuously evolve the transport network architecture (hubs, flows, routes, modal choices)

Support the definition of the target operating model for transport (in‐house vs outsourced, centralized vs decentralized)

Support the network re‐design initiatives driven by volume evolution, new business, or cost optimization

Process & Service Design

Define, standardise and continuously improve end‐to‐end transport processes (planning, execution, exception management, returns)

Ensure full operational adoption and consistent execution of defined processes across sites and providers

Establish governance routines to monitor execution discipline and service quality

Guarantee integration with upstream/downstream processes (warehouse, planning, customer service) with a strong focus on operational flow continuity

Systems Deployment & Data‐Driven Execution

Define and govern the transport systems landscape (TMS, visibility platforms, carrier integration layers)

Lead the implementation and rollout of systems and digital tools, ensuring user adoption and operational effectiveness

Ensure real‐time visibility and data availability to support execution and decision‐making

Own data quality, consistency, and integration across systems to enable reliable operations

Control Tower & Execution Performance

Establish and operate a transport control tower, ensuring end‐to‐end visibility and proactive management of flows

Monitor daily execution and intervene on deviations (service, capacity, disruptions)

Define and track KPIs (service, cost, quality, sustainability) with clear ownership on results

Drive structured performance routines and translate insights into corrective actions on operations

Provider Orchestration & Operational Management

Design and manage a multi‐carrier / multi‐provider ecosystem

Define governance models and ensure clear execution accountability across all providers

Lead carrier selection, contracting and performance management in liaison with Procurement Direction

Actively orchestrate providers in day‐to‐day operations, ensuring seamless execution across the network

Manage peak periods and disruption scenarios, ensuring execution continuity and service protection

Cost Engineering & Execution Efficiency

Drive structural cost optimisation through network design, sourcing strategies and operational levers

Ensure that cost initiatives are translated into tangible operational actions and results

Validate and implement business cases, tracking real benefits delivery

Embed regulatory, safety and compliance requirements into both design and execution

Ensure consistent execution of compliance standards across all operations and providers

Define and activate contingency plans, ensuring readiness and effective response to disruptions

Guarantee business continuity and operational resilience

Lead continuous improvement initiatives with a focus on measurable impact on execution performance

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