Country Technology Lead
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Overview
As Italy's Country Technology Lead, you will be the senior technology representative bridging the Italian business and the centralized Spain-based Technology function. You will ensure technology solutions support restaurant ops, commercial goals, and growth while obeying standards, architecture, and governance. You'll balance strategic business partnering with operational oversight, driving local execution of central initiatives and managing local technology suppliers. This role offers impact at scale within a major international restaurant brand.
Responsabilità
- Act as a trusted technology advisor to Italian leadership and business stakeholders
- Represent local priorities within the centralized Technology organization
- Ensure alignment between Italy's objectives and technology strategy, standards, architecture, and roadmap
- Coordinate effective communication between local stakeholders and centralized teams in Spain
- Oversee operational health and performance of restaurant technology across Italy
- Monitor restaurant tech like POS, payments, kiosks, networking, digital menus and in-store tech
- Coordinate resolution of critical incidents with central support and external partners
- Support openings, remodels, relocations, and major tech initiatives in Italy
- Monitor digital channels' performance and partner with cross-functional teams to improve experience and efficiency
- Support deployment, adoption, and readiness of new digital products and capabilities locally
- Manage relationships with local technology suppliers, service providers, telco partners, and field service orgs
- Monitor service delivery, SLAs, and procurement processes when required
- Promote adherence to cybersecurity, data protection, and governance procedures
- Support local audits, risk management, and escalation of tech risks
- Coordinate local execution of centrally driven technology projects and transformation initiatives
- Support testing, piloting, deployment, communication and adoption activities in Italy
- Ensure business readiness and smooth operational transition for new solutions
Requisiti fondamentali
- Bachelor's degree in a related discipline or equivalent professional experience
- 7+ years in technology leadership or multi-site operational tech roles
- Strong understanding of restaurant, retail, hospitality tech ecosystems
- Experience managing technology vendors and external service providers
- Experience supporting multi-site environments and critical tech services
- Solid knowledge of restaurant tech, payments, networking, digital channels, and operations support
- Familiarity with cybersecurity, PCI DSS, GDPR and governance frameworks
- Strong stakeholder management and influencing skills across business and tech
- Ability to operate in a centralized, matrixed organization and influence without direct authority
- Strong business orientation translating needs into tech priorities
- Fluent in English and Italian; Spanish desirable
- Willingness to travel regularly within Italy and occasionally to Spain
- Stakeholder management
- Influencing skills
- Cross-functional collaboration
- Restaurant technology ecosystems
- POS and payments platforms
- Kiosks and digital menu systems
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