Training & Quality Assurance Coordinator

Description

JOB TITLE: Training & Quality Assurance Coordinator

REPORTS TO: Chief Programs Officer & Interim Chief of Staff

SCHEDULE: Monday-Friday (9:00 am-5:30 pm)

LOCATION: Venice, CA, Access Center, Hybrid

STATUS: Full-Time, 40 hrs/wk, Non-Exempt

DRIVER POSITION: Yes [If yes, please reference driving policy]

SALARY RANGE: $25.00-$26.45/hr

ABOUT US
Safe Place for Youth (SPY) is the leading service provider for youth experiencing or at-risk of homelessness in West Los Angeles. Founded in 2011, our agency offers trauma-informed, low barrier programs that support young people in exiting the streets and achieving stability. Our robust continuum of care includes street outreach, drop-in services, health and wellness programming, case management, education and employment services, and housing programs.

SPY is a unique social impact agency that values community collaboration, and a deep commitment to the wellbeing of youth. If you have the skills, passion, and collaborative spirit, join our growing team

ABOUT THE ROLE
The Training & Quality Assurance Coordinator supports the agency in maintaining quality, compliance, and consistency across programs and organizational functions. This role coordinates quality assurance activities, agency-wide and contract-specific training requirements, documentation reviews, and compliance tracking. The Training and Quality Assurance Coordinator works closely with HR, program leadership, and supervisors to maintain effective tracking systems, identify gaps, and support continuous quality improvement.

WHAT YOU'LL DO

Work with the HR Director, Chief Programs Officer, and program leadership to review agency and contract requirements and identify required training, certifications, documentation, and compliance activities.

Coordinate and maintain tracking of agency-wide and contract-specific training requirements, including staff completion, certifications, renewals, and supporting documentation; follow up with staff and supervisors regarding outstanding or expiring requirements.

Support onboarding logistics by coordinating and tracking required agency, program, and compliance training for new employees.

Lead efforts to standardize charting systems and ensure consistent, high-quality documentation across programs.

Lead quarterly peer chart audits and support ongoing quality assurance and compliance activities.

Track audit findings, identify trends and gaps, and work with supervisors and program leadership to support follow-up and quality improvement.

Facilitate monthly Performance and Quality Improvement meetings and support goal development, implementation, and tracking.

Compile and analyze quality assurance, compliance, and training data and prepare reports, presentations, and other documentation for leadership.

Support preparation for contract monitoring, audits, site visits, and other compliance reviews.

Work with supervisors and subject matter experts to identify training gaps and support the development or coordination of additional training and professional development opportunities.

Assist with the development and maintenance of policies, procedures, SOPs, training materials, and other resources that promote consistent agency practices.

Develop, maintain, and improve tracking systems, workflows, calendars, dashboards, and other tools to monitor training, quality assurance, and compliance requirements.

Collaborate with HR, Programs, and other departments to ensure organizational and contract requirements are effectively communicated and tracked.

Maintain strict confidentiality and a high level of professionalism in all responsibilities.

Additional duties as assigned to support the organization's mission

Requirements
WHAT YOU'LL NEED

Bachelor's Degree in Business Administration, Social Services, Psychology, Sociology, Public Administration, or a related field is preferred.

High School Diploma is required.

1-2 years of experience in quality assurance, compliance, training coordination, program operations, administrative coordination, or a related field is required.

2 or more years experience writing documentation for social service program preferred

1-2 years of experience working in a non-profit or social service organization is preferred.

Experience working with contracts, compliance requirements, audits, or quality assurance processes is preferred.

An uncompromising sense of integrity and ethics, discretion and confidentiality

Trustworthy, reliable, able to work independently and exercise good judgment

Ability to establish and maintain cooperative and effective working relationships with others

Excellent knowledge of Microsoft Suite and Google Suite; knowledge of Slack, Asana, DocuSign, Zoom and GoToConnect is preferred.

Strong analytica