Customer Success Adoption Analyst
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Overview
In this role you support customers in adopting and realizing value from Siemens Grid Software solutions. You will work cross-functionally with Customer Success, project teams, and grid operators to embed digital solutions into daily operations. You'll map as-is and to-be processes, drive change management, and design adoption plans. This is a hands-on position at the intersection of business processes, technology, and customer outcomes, offering meaningful impact on grid modernization.
Retribuzione / Benefits
- flexible hybrid working model
- wellbeing ecosystem
- parenthood support
- health reimbursement programs
- psychological support services
- continuous learning opportunities
Responsabilità
- Analyze as-is business processes and design optimized to-be workflows aligned with objectives
- Conduct gap analyses and support documentation, SOPs, and transition plans
- Develop and execute change management strategies to boost adoption and reduce resistance
- Tailor communications and engagement activities for different stakeholders
- Create and support customer communication plans ensuring clear messaging
- Identify learning needs and coordinate role-based training and enablement materials
- Measure training effectiveness and iterate learning experiences
- Provide Hypercare support post-deployment as trusted advisor
- Monitor adoption trends, identify risks, and propose enhancements to processes and solution portfolio
- Collaborate with Customer Success Managers and account teams to maximize ROI and outcomes
Requisiti fondamentali
- Bachelor's degree in Engineering, Computer Science, Business Administration, or related field
- ≥3 years in Business Analysis, Customer Success, Adoption, Change Management, or similar, preferably in energy/SaaS deployments
- Strong understanding of distribution grid operations, grid planning, and IT/OT landscapes
- Ability to translate complex technical information into practical, customer-focused solutions
- Excellent communication, facilitation, and stakeholder management skills
- Professional proficiency in English
- communication
- facilitation
- stakeholder management
- SaaS deployment experience
- grid operations and IT/OT awareness
- change management methodologies (Prosci, Kotter)
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