Front office agent

FRONT OFFICE AGENT San Clemente Palace Venice – San Clemente Palace Venice is a majestic five-star luxury resort set on its own private island in the heart of the Venetian Lagoon. Immersed in a 900-year-old historic building rich in Renaissance charm, the property features beautifully restored monastic structures, a 12th-century chapel, and nearly six hectares of ancient gardens with breathtaking views of Venice.The resort offers 196 elegant rooms and suites, including the largest and most exclusive suite in Venice. Contemporary luxury blends seamlessly with historical architecture, highlighted by six-meter-high ceilings, grand staircases, terrazzo floors, silk-covered walls, and Murano glass chandeliers.Guests enjoy exceptional dining experiences, rotating art installations linked to the Venice Biennale, and moments of pure relaxation at the Longevity Spa, featuring a heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids' club. The hotel's unique location, just minutes from St. Mark's Square by private boat, creates an unforgettable luxury experience.Role Description As Front Office Agent , you will be a key ambassador of San Clemente Palace Venice and a vital member of the Guest Services team. This position plays a critical role in shaping the guest experience, acting as the first and last point of personal contact for our guests. You will ensure a seamless, highly personalized journey from arrival to departure, consistently reflecting the resort's five-star standards and commitment to excellence.Your main responsibilities will include: • Managing smooth and efficient check-in and check-out procedures in line with luxury standardsHandling billing, payments (cash, credit cards, direct billing), and ensuring accuracy at all timesPreparing key packets and assigning rooms according to guest preferences and room categoriesWarmly welcoming guests and providing a complete introduction to the resort's facilities and servicesHandling incoming calls, messages, and guest correspondence with professionalism and discretionActing as a primary point of contact for guest requests, inquiries, and concernsMaintaining accurate reservations, cancellations, and modifications within the PMSVerifying guest details, rates, and payment methods upon arrivalCoordinating closely with Concierge, Housekeeping, and Engineering to ensure seamless service deliveryEnsuring clear shift handovers and continuity of serviceProactively anticipating guest needs and personalizing the guest experienceUpholding confidentiality and maintaining impeccable front desk presentation at all timesWhat We're Looking For • Diploma or degree in Hospitality Management, Tourism, or a related field (preferred)Minimum 1–2 years of Front Office or Guest Relations experience in a four or five-star luxury hotelFluent in Italian and English (written and spoken); additional languages are a strong advantage • Proficiency with hotel PMS systems (Opera, Fidelio or similar) and Microsoft OfficeStrong financial accuracy in handling cash, foreign currency, and credit card transactionsExcellent communication, problem-solving, and organizational skillsA genuine passion for luxury hospitality and guest service excellenceAbility to remain calm, professional, and detail-oriented in a fast-paced environmentWorking Conditions • Based on San Clemente Island , Venice (daily boat transfers required) • Flexible schedule including weekends, holidays, and peak periodsWhat We Offer • Opportunity to work in one of Europe's most prestigious luxury resortsA unique workplace immersed in history, art, and cultureCompetitive compensation packageAccommodation, meals, uniform, and on-property benefitsContinuous training and professional developmentA dynamic, supportive, and international team environmentApply Now Ready to be part of an exceptional luxury hospitality experience?Send your CV to: recruitment@sanclementepalace.it