SAP S/4HANA Customer Service Consultant

NEVERHACK is an international cybersecurity group with over 40 years' experience.

Operating in more than 10 countries and with a team of over 1,200 professionals, our mission is to design and implement solutions that protect businesses and individuals from digital threats.

Our growth is built on a key strength: the training and continuous development of our talent, which keeps us at the forefront of a constantly evolving sector.

Our DNA:

A desire to tackle challenges

A determination to solve tomorrow's problems today

We are seeking an experienced SAP S/4HANA Customer Service Consultant to support business users during the transition to SAP S/4HANA, with a strong focus on Customer Service and Sales & Distribution processes. The consultant will act as a bridge between business stakeholders and the ERP implementation team, ensuring business continuity, successful user adoption, and effective execution of Go-Live and Hypercare activities.

Customer Service Process Support
Support day-to-day Customer Service operations during the SAP S/4HANA transformation.

Assist users in executing critical business processes and resolving operational issues.

Ensure business continuity throughout implementation, Go-Live, and stabilization phases.

The consultant will provide expertise in:

Customer Order Management

Order Entry and Processing

Shipment Follow-up

Invoicing Processes

Customer Master Data Management

Price List Management

Inventory Management (consignment stock, trunk stock, local stock replenishment)

SAP ATP (Available-to-Promise) configuration support and business validation Reporting

Business Requirements

Gather and document reporting requirements.

Define key business KPIs, reports, and analytics needs.

Support data collection, validation, and reporting design activities.

Testing & Validation

Support User Acceptance Testing (UAT).

Participate in End-to-End testing activities.

Review and validate test scripts and test scenarios. Coordinate business users during testing cycles.

Identify and escal process gaps or deviations.

Data Migration Support

Validate migrated master and transactional data.

Assist business users during migration readiness assessments.

Training & Change Management

Support Key Users and End Users during training activities.

Facilitate user adoption of SAP S/4HANA processes.

Provide post-training support and coaching

Troubleshoot business process issues.

Coordinate with business stakeholders and project teams.

Support Hypercare and stabilization activities following deployment

Required Qualifications

Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, or equivalent experience.

Proven experience in SAP Sales & Distribution (SD) processes.

Experience supporting SAP S/4HANA deployments, upgrades, or digital transformation initiatives.

Strong understanding of Customer Service operations.

Experience in process documentation, business analysis, and reporting.

Hands-on experience as SAP business user or SAP functional consultant.

Ability to work effectively with cross-functional and international teams

Fluent German (mandatory)
What we offer

A role within a young and motivated team, with structured training and development programmes.

A stimulating working environment in the fields of cybersecurity and IT, with opportunities to develop your skills on complex projects.

Remote working arrangements

Annual salary of between 50k and 58k, commensurate with experience

Place of work: Remote, willingness to travel to the Munich site if required

The selection process involves an HR interview and two technical interviews.