Italian-speaking Customer Support Agent – Remote
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Join the frontline support team. You will be the first point of contact for customers by phone and email. You will provide roadside assistance, support customers with the brand's app and digital services, and handle general customer service requests for a demanding clientele that expects premium service.
Key responsibilities
Handle 30–50 incoming calls and emails per day
Provide 24/7 roadside assistance, including breakdown and recovery support, following strict safety guidelines
Collect the details needed for each case, including vehicle data, customer details and GPS location
Support customers with the brand's mobile app and digital services, including login, account issues and activating or deactivating features
Guide customers through service purchases, appointment booking and vehicle monitoring
Answer first-line enquiries on warranty, maintenance and dealership information
Manage workshop complaints and goodwill requests, and elevate complex cases to the back office
Requirements
Native-level or C1 Italian
B2 English
Advanced PC skills and basic knowledge of Android and iOS
Excellent written and oral communication
Strong customer focus, problem-solving and multitasking skills
Typing speed of at least 25 words per minute with 85% accuracy
Geographical knowledge and a driving licence are a plus
What we offer
Competitive monthly salary, with scheduled salary increases
Monthly productivity bonus
Relocation support
10 days of upskill training and continuous development
Remote work, with occasional on-site presence in Athens
Rotating shifts, Monday to Friday, including occasional weekends
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