Account Manager

3 giorni fa

Province of Monza and Brianza, Lombardy, Italia International SOS Tempo pieno

Overview

In this customer-facing role, you partner with clients to support digital solutions and related services, ensuring top-tier service delivery and high client satisfaction. You manage relationships, resolve requests, and promote product adoption across a global client base. You collaborate cross-functionally to deliver best-in-class solutions and identify cross-border opportunities. This role puts you at the heart of growth for a leading international services provider, shaping client outcomes and expanding our portfolio. You will work in a dynamic, international environment with a strong customer-centric culture.

Retribuzione / Benefits

  • Comprehensive benefits package
  • Flexible working environment
  • Opportunity to thrive in an international environment
  • Meaningful work with a global impact
  • Warm, supportive, and open company culture

Responsabilità

  • Manage and grow an existing client portfolio, ensuring renewals and higher utilization of medical and security services.
  • Identify and drive cross-selling and upselling opportunities across products and services.
  • Prepare commercial proposals, develop pricing solutions, and lead contract negotiations.
  • Coordinate with Sales Support and Marketing to ensure efficient renewals, account reviews, and accurate reporting.
  • Investigate and resolve customer complaints while implementing measures to improve service quality.
  • Support cross-border opportunities through collaboration across regions.

Requisiti fondamentali

  • Experience in Account Management and sales within a professional services or international B2B environment.
  • Highly customer-oriented, organized, proactive with strong prioritization skills.
  • Strong relationship-building, negotiation, and consultative selling abilities.
  • University degree or equivalent qualification.
  • Fluent in Italian and English with excellent communication skills.
  • customer-oriented
  • organized
  • proactive
  • cross-selling
  • upselling
  • contract negotiations