Key account manager

About us e Pack Pro, the #1 leader in digital HACCP. We are a Saa S scale‐up founded in 2012, pioneer and now the market leader in digitalized HACCP. To help food professionals stay 100% compliant without spending their days on it so they can focus on what truly matters: their craft.

Born in a kitchen and imagined by a restaurant owner, e Pack Pro now supports 25,000 professionals across 40 countries (France, Italy, Spain, Canada, Belgium,...) Our solution digitalizes traceability, automates daily checks, and secures compliance - bringing peace of mind to every operation.

Our journey in key figures: 25,000 clients trust us +40% growth in 2024 | +35% in 2025 €60 M+ ARR 340+ employees 5 offices: Paris, Brest, Madrid, Milan, Dubai Your mission e Pack Pro is building an Enterprise Business Unit dedicated to the Ho Re CA industry. As Key Account Manager, you will own a specific territory (Italy), and combine two complementary growth engines: winning new mid-market accounts with 40 to 500 sites, and deploying global contracts negotiated by Global Account Managers for international brands.

Your mission is to turn global account strategy into local, site-by-site success, with speed, quality and operational excellence. Your mission will be: Territory hunting - Identify, prospect and close new mid-market accounts with 40 to 500 sites within your territory. Very large international accounts remain under the responsibility of Global Account Managers.

Global account rollout - Deploy framework agreements signed by Global Account Managers across local sites, including planning, onboarding, local team training, compliance and adoption monitoring. Account strategy execution - Execute the account strategy defined by the Global Account Manager, including the offer, commercial terms and rollout sequence, without redefining those terms.

Field reporting - Share customer satisfaction signals, blockers and local upsell opportunities with the Global Account Manager to strengthen the global account strategy. Business Unit development - Use your field experience to improve sales processes, CRM practices and the performance KPIs of this growing Business Unit. Cross-functional collaboration - Partner with Technical Presales teams to secure the successful implementation of Andy, Rmoni and Adoria at every site.

Who you are

We're looking for someone who can actively contribute to e Pack Pro's mission and thrive in a dynamic, collaborative and performance‐driven environment. You'll recognize yourself if you demonstrate, among other things: Sales experience: Minimum five years of account management experience, with a proven track record managing medium to long sales cycles of 6 to 24 months involving multiple stakeholders. Industry knowledge - Professional experience in the Hospitality sector, including Hotels, Restaurants and Cafes. Deployment experience - Project management or multi-site rollout experience is highly valued, including operational implementation and field training. B2 B field sales - Experience selling Saa S, digital solutions, equipment or services to mid-market organizations Languages: You speak English fluently and your Italian is your native language.

Job details

Location:

Milan Contract : Permanent contract Remote policy: Hybrid