Project Assistant

The Project Assistant (Cultural Mediation) will provide cultural mediation assistance to the Italian Ministry of Interior – Public Security Department in emergency operations for the application of first-entry procedures under the MED.E.A. project. The role involves clerical operational support, assisting in identification and registration procedures, and providing information to migrants and asylum-seekers.

Responsibilities

Provide clerical operational support to the Ministry of Interior – Public Security Department at the target duty station within the assigned Immigration Office.

Support the Office in the identification procedures of beneficiaries, including receiving and compiling asylum-seekers' claims, accelerated procedures, translating non-official documents from Italian into migrants' mother tongue and vice versa.

Support the Immigration Office in registering asylum applications, including filing and archiving activities.

Assist the Office in informing migrants and asylum-seekers about identification procedures, including within Hotspots and other border areas.

Keep the Project Area Coordinator informed of activities performed, especially regarding vulnerable groups needing protection and referral.

Provide clerical assistance in mediation activities impartially.

Provide general information on national laws and administrative procedures related to asylum.

Prepare financial documentation related to the project and provide regular reporting to the project team.

Provide a detailed report at the end of service in line with the standard template provided by the project manager.

Perform any other duties as assigned.

Requirements

High School Diploma with three years of relevant professional experience; or Bachelor's Degree or equivalent from an accredited academic institution with one year of relevant working experience.

Previous experience in the framework of migrants' assistance and cultural mediation is a distinctive advantage.

Previous experience with international organizations, EU Agencies and/or Italian Border Police or Police Immigration Offices is an advantage.

Previous experience with the IOM Italy Immigration and Border Governance team is a distinctive advantage.

Knowledge of the procedures related to the asylum application, including the so-called C3 templated used to file asylum-seekers claims.

Knowledge of the work of the Immigration Office, in particular the International Protection Section (IV section).

Psychological understanding in interpersonal communication and sensitiveness in addressing the asylum-seekers' claims.

Capacity to prevent and mitigate conflicts between the beneficiaries/asylum-seekers and the police officers.

Fluency (oral and written) in Italian and at least one of the following languages: Hindi or Urdu.

IOM's competency framework values including Inclusion and respect for diversity, Integrity and transparency, Professionalism, Courage, Empathy.

Core competencies including Teamwork, Delivering results, Managing and sharing knowledge, Accountability, Communication.

Skills

Cultural Mediation

Migrant Assistance

Asylum Application Procedures

Conflict Prevention

Interpersonal Communication

Psychological Understanding

Clerical Operational Support

Identification and Registration Procedures

Information Provision for Migrants

Knowledge of Immigration Office Procedures

International Protection Section Knowledge

Fluency in Italian

Fluency in Hindi

Fluency in Urdu

Languages
Italian, Hindi, Urdu