Senior Product Manager

Global tech scale-up
Unlimited Paid Time Off & flexible work hours
Work 100% remotely or from our offices (Bratislava, Prague, Barcelona)
Coaching sessions with our resident communications advisor

About CloudTalk
CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences.

Serving customers in 160+ countries, CloudTalk is backed by $36M in funding from leading investors, including KPN Ventures, Point Nine, and HenQ. We're investing in making AI a natural part of every business conversation and helping companies get more value from every call.

With a team of 200 people, CloudTalk values growth, innovation, teamwork, customer focus, and human connection. The company moves fast, builds for the future, and cares deeply about creating products and a culture that people genuinely love.

About the role
Here, at CloudTalk, Product Management is not just any role. Being part of the CloudTalk R&D teams, means working within empowered and autonomous teams that are building the future of the business.

You'll shape the future of AI + Human communication for our core Sales & Support segment and expand qualification & deflection-like cases in other industries. Join us and be a part of an amazing journey powered by world-class technology

What you will do:

Build a deep understanding of your core users through direct and indirect research.

Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.

Translate this knowledge into a compelling, well-researched strategy & roadmap that achieves record-breaking growth for CloudTalk and industry-leading success for your customers' businesses.

Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.

Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users' day-to-day challenges.

Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making.

What we are looking for:

5+ years of experience in B2B, preferably in audio, visual, or omnichannel communication, focusing on manager and operational user personas, and translating user needs into problems solved for these personas.

A track record of measurable changes in user behaviour that drive your company's & your customers' business metrics.

You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.

You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You're as data-obsessed as your user-obsessed.

You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk's exec team.

You work AI-fluently and can show it. You have concrete examples of workflows you've rebuilt — discovery synthesis, spec drafting, competitive analysis — and you can explain what you deliberately kept human and why.

You catch what the model gets wrong. You've been burned by a confident, plausible, incorrect output and you can describe how you spotted it. You own everything you ship regardless of how it was produced.

You are stress-resilient, focused & highly organized.

Why you will love to be a CloudTalker:
Unlimited PTO that people actually take. Fully remote with four European hubs. A coach you can book, a career path in writing, and equity when you deliver. Here's the full package.

A coach you can actually book. Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.

You grow by shipping, and we build around that. Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model.

Promotions without guesswork. Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.

A path to equity. In R&D, equity is earn