IT Help Desk Specialist

Join SIAE MICROELETTRONICA and be part of an innovative and transformative journey at the heart of global telecommunicationsAs a global leader in advanced wireless and optical networking solutions, we drive connectivity for millions across the globe, from urban centers to remote locations. Our systems power networks keep more than a billion people connected worldwide, whether they're chatting with smartphones, connecting businesses or supporting critical infrastructure.We are in a dynamic transformation phase, fueled by National and European investments in 5G, 6G, AI and O-RAN. Our R&D powerhouse, representing half of the company, is pioneering future connectivity technologies that will redefine digital infrastructure. Joining us means you'll work with top-tier professionals, engage in groundbreaking projects, and experience unparalleled growth opportunities.You'll have the unique opportunity to contribute to several projects that will shape the future of telecommunications, with mentorship and coaching from industry leaders. At SIAE MICROELETTRONICA, we embrace a collaborative culture that encourages personal growth and celebrates innovation. Whether we're optimizing microelectronics for high-density integrations, creating new optical transmission solutions or building energy-efficient systems, our commitment to excellence is unwavering.If you are driven by purpose, excited about innovation, and passionate about building a connected future, we'd love to have you join usAbout the RoleAs an IT Help Desk Specialist at SIAE MICROELETTRONICA, you will play a key role in ensuring the reliability, efficiency, and security of our IT ecosystem. You will be responsible for supporting employees across the organization, managing devices and software, and administering key Microsoft environments. Your work will directly contribute to maintaining smooth daily operations and enabling our teams to work effectively.ResponsibilitiesManage and administer Microsoft Office 365, Intune, and Defender suites to ensure secure and efficient user operations.Prepare and configure laptops, desktops, printers, and smartphones for new and existing employees.Provide timely remote and on-site technical support to users, troubleshooting hardware, software, and connectivity issues.Maintain and update IT asset inventories, ensuring accurate tracking of all company equipment.Oversee software installation, maintenance, and compliance on company computers, keeping systems up to date and aligned with internal policies.Collaborate with the IT team to identify recurring issues and contribute to process improvements.Key RequirementsTechnical diploma or bachelor's degree in Information Technology, Computer Science, or related field.Proven experience in IT help desk support or similar roles.Hands-on experience with Microsoft Office 365 administration, Intune device management, and Defender security solutions.Practical experience preparing and troubleshooting PCs, printers, and mobile devices.Strong knowledge of Windows operating systems and standard workplace applications.Ability to manage IT inventories and maintain accurate documentation.Excellent problem-solving skills and a customer-oriented mindset.Strong communication and teamwork abilities.Why Join Us?Innovative Projects. You will engage with industry-leading technologies in a company deeply committed to 5G/6G, AI and digital advancements.Global Impact. Your work will support major networks worldwide, contributing to connectivity and digital transformation on a global scale.Excellence. You will be driven and supported by a continuous process aimed to reach excellence.Growth Opportunities. You will work on challenging projects in an international organization. Our ongoing transformation opens doors to significant professional and personal growth.Dynamic Culture. You will join a collaborative, flexible and inclusive team that values every contribution and celebrates diversity.About UsFounded in 1952, SIAE MICROELETTRONICA is a global leader in wireless communication technology, delivering cutting-edge connectivity across 100+ countries, offering a comprehensive range of microwave and millimeter-wave radio solutions and professional services for the telecommunications, defense and space industries.With a strong R&D center, SIAE MICROELETTRONICA designs and produces radio equipment and its own end-to-end RF components, from silicon to system level, utilizing in-house laboratories, clean rooms and industrial-grade product assembly.The company is headquartered in Italy and serves the global market with over 20 operational affiliates worldwide, with a customer base that includes major global telecommunications operators, national broadcasters, public administrations and defense.SIAE MICROELETTRONICA has been recognized as Historical Brand of National Interest by the Italian Ministry of Industry.To find out more about SIAE MICROELETTRONICA, visitwww.siaemic.com| www.linkedin.com/company/siae-microelettronicaIf you're excited to build the future of telecommunications and eager to make a difference, we'd love to connect Apply today and be part of SIAE MICROELETTRONICA's transformative journey.