Technical support engineer

1 settimana fa

Italia ' HYXiPOWER A tempo pieno

Job Responsibilities:Responsible for the debugging guidance of the corresponding regional products, organizing technical training, maintenance and upgrading work (including inverters, data collectors, and management systems);Carry out product technology and solution work such as photovoltaic inverters; responsible for the drafting and review of technical agreements, the provision of project technical information, and the drafting and review of technical bids;Collect and study the medium- and long-term needs of customers for products, provide demand input for the company's product planning and development, and participate in the process review of photovoltaic inverter product development and iteration;Responsible for the market docking, intelligence information collection and analysis of photovoltaic inverter products, and responsible for market demand customer technical support and answering questions;Other tasks assigned by superiors.Job Requirements:Associate Bachelor degree or above, engineering (automation, electrical, computer, mechanical, etc.) backgroundExperience in electrical equipment, software and hardware delivery and maintenance servicesFormer Working experience in PV or inverter field, with electrical related certificateStrong English ability, can be used as a working language, and can adapt to long-term business tripsHave a strong sense of customer service, be able to handle customer inquiries and complaints, and have strong coordination skills

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