Digital Communications

Digital Communications & Marketing Officer (maternity cover) JRS - Jesuit Refugee Service Rome Both national and international Mid level Speaks English First degree (Bachelor level) or higher
The Jesuit Refugee Service (JRS) is ministry of the Society of Jesus, acting as an international non-governmental organisation with a mission to accompany, serve, and advocate for the rights of refugees and forcibly displaced people., that they may heal, learn and determine their own future in community. The organisation was founded in November 1980 and now has a presence in 58 countries, providing services in the field of education, reconciliation, livelihood activities and psychosocial support. The style of JRS service is human and spiritual, working in situations of greatest need, seeking the long-term well-being of refugees and displaced people while not neglecting their immediate or urgent needs.
Currently, almost 1 million individuals are direct beneficiaries of JRS projects.
Local operations, organised in functional and sustainable Country Offices, are at the heart of JRS's work. They ensure needs-based interventions and accompaniment rooted in close engagement with forcibly displaced migrants and refugees.
Global support for Country operations is delivered through the Virtual Global Office (VGO): seven offices in different locations, whose staff work as globally coordinated teams with shared priorities, clear mandates and a common operational focus. The Rome office is the largest and hosts the VGO's coordination functions.
The VGO is structured around five global functions: Global Management of Operations (GMO ), Global Resource Mobilisation (GRM), Global Mission-Oriented Transformation (MGT), Global Strategic Leadership (GSL), and Global Management Support (GMS).
The position supports both the Global Resource Mobilisation and Global Mission-Oriented Transformation Teams.
The objective of the Global Resource Mobilisation (GRM) area is to help ensure an effective and unified process for resource mobilisation at the global level. GRM links funding efforts with organisational priorities and financial planning, supports the setting of resource mobilisation goals across donor categories and philanthropic markets, and develops coordinated strategies, tools, and processes to generate financial income and long-term partnerships. It contributes to coherent planning, donor engagement, proposal development, prospecting, communications and digital marketing, resource allocation, and continuous improvement across JRS's resource mobilisation work.
The Global Mission-Oriented Transformation (GMT) function aims to support JRS in developing and implementing mission-driven, innovative content and action in priority areas. GMT helps identify and systematise the opportunities, needs, and learnings emerging from local operations and the broader global context, so that knowledge can be built and disseminated across the organisation, strategic proposals can be developed and prioritised, and global advocacy and communications strategies can be designed and implemented in ways that are rooted in local realities. GMT contributes in particular to programmatic innovation and development, advocacy, campaigning, and organisational learning.
Purpose of the role This role manages the JRS International website and provides digital support to the GMT and GRM teams, helping strengthen JRS's mission outreach, donor engagement, and overall online presence.
The JRS International website is part of a WordPress multisite platform comprising more than 20 websites. Each JRS office is responsible for maintaining and updating its own website, while the Virtual Global Office oversees the overall management, functionality, and coordination of the platform.
The line manager and the technical supervisor for this position is the Global Mission-Oriented Transformation Lead, Communications & Advocacy.
The following list is not intended to be exhaustive but outlines the main responsibilities of the GMT/GRM Officer Digital Communications & Marketing:
Key responsibilities Hold overall responsibility for the maintenance and functioning of the JRS international website, ensuring consistent messaging, and optimisation to increase traffic and conversions, in collaboration with technical focal points.
Manage Google Analytics 4 (GA4) and Google Tag Manager (GTM) to ensure reliable website measurement and tracking, and support colleagues in setting up, maintaining, and troubleshooting their own analytics and tagging configurations.
Coordinate with relevant stakeholders to ensure the ongoing maintenance, security, stability, and performance of the WordPress Multisite environment and the server infrastructure hosting JRS websites.
Implement the restructuring of JRS websites in line with the Digital Communications Strategy, ensuring a smooth migration, consolidation, or removal of content, and following rele