Italian Speaking Support Specialist

About Mercier Consultancy Group
Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO operations, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in the dynamic Customer Support Services industry.

Italian Speaking Support Specialist
We are currently seeking a motivated professional for an Italian Speaking Support Specialist position in Bulgaria to join our client's prestigious customer service hub. This is an exceptional opportunity to advance your career among the best Italian-speaking jobs in Europe while enjoying a vibrant professional environment in Sofia.

Key Responsibilities

Provide high-quality technical and general assistance to Italian-speaking clients via phone, email, and live chat

Maintain a deep understanding of product features and service policies within the Customer Support Services sector

Resolve complex client inquiries with professionalism and empathy to ensure maximum satisfaction

Collaborate with internal departments to streamline support workflows and improve overall service efficiency

Document all interactions accurately within the CRM database in accordance with company standards

Contribute to a positive, results-oriented team environment by achieving daily performance targets

Continuously update your knowledge of industry trends and company-specific support protocols

Requirements

Native or fluent Italian (spoken and written) is absolutely essential for this role

Valid EU passport or right to work in Bulgaria

Strong communication and interpersonal skills suited for the fast-paced Customer Support Services industry

Previous experience in a customer-facing role is highly valued, though not strictly mandatory

Proven ability to adapt to new software tools and technical environments

Resilience and a proactive attitude towards problem-solving

Benefits
What We Offer

Competitive Monthly Salary

Fully Paid Training programs to ensure your success

Comprehensive Health Insurance coverage

Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Sofia

Monthly Performance Bonus linked to your individual achievements

Clear pathways for career progression and internal development

A vibrant, multicultural workplace culture located in one of the most exciting hubs for jobs in Bulgaria

Life in Bulgaria
Bulgaria offers an incredible lifestyle for expats, blending historical charm with a modern, fast-growing economy. Living in Bulgaria means enjoying a pleasant continental climate, vibrant mountain and seaside landscapes, and a surprisingly affordable cost of living that allows for a high quality of life. As one of the most popular destinations for Italian-speaking jobs, Sofia has become a melting pot of European culture and professional opportunity.

Relocating to Bulgaria is a seamless experience with our support, allowing you to focus on discovering the local culinary scene and the warm hospitality the country is known for. With a high density of international professionals, finding a community in Bulgaria is easy, ensuring your transition into this rewarding Italian Speaking Support Specialist position in Bulgaria is as smooth as possible.