Key Customer Manager

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses - Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
Travel Required?: Travel - 75% of time or more
Posting Start Date: 01/10/2026
Remote
Relocation Assistance Offered Within Country
Job Number#176010 - Milano, Lombardia, Italy
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Key Customer Manager is responsible for managing key accounts (relevant from a business and complexity perspective), ensuring a long-term relationship, perfect execution and maximizing sales opportunities, reporting directly to the Customer Development Manager.
Responsibilities Customer Relationship Management
Partner with all key customer stakeholders: buyers, store managers, distributors, etc.
360° responsibility and full management of group of National and / or Regional Customers.
Business Development & Commercial Execution
Achieve the Company's goals in terms of sales, distribution and P&L for the assigned Key customers by partnering effectively with the Retail Execution Team, Consumer Marketing, Logistics, Finance.
Support the development of annual business plans for all key Customers according to the Company Strategy to drive profitably, increase sales, volumes, distribution and market share.
Understand customer's needs to support internal recommendations of potential business solutions.
Performance Management & Business Analysis
Provide deep analysis of performance trends and monitor KPIs in order to contribute to define and implement effective action plans to improve performance.
Provide coverage of stores to understand business dynamics.
Required Qualifications Bachelor and Master's Degree Required (Business Administration, Economics or equivalent).
Previous experience of minimum 5-6 years in commercial roles (preferably in a customer facing relevant role).
A Cross functional experience of minimum 2 years in a Trade Marketing/other Commercial roles will be considered a plus.
Strong negotiation skills; Customer orientation/Problem solving attitude in challenging environment.
A highly self-motivated professional with solid commercial acumen, advanced analytical skills, and proven forecasting ability. Demonstrates excellent written and verbal communication alongside strong relationship-building capabilities
Proven ability in time management, planning/priority setting, problem solving and managing budgets.
Proficient computer skills in Microsoft Office (in particular Excel) and ability to learn company specific tools & programs.
Languages: Italian mother tongue, English fluent.
Valid driver's license required.
Compensation and Benefits Expected Gross Annual Salary Range: €55.000 ─ €64.000 gross per year
This position is offered under a permanent employment contract.
The role is governed by the applicable Italian National Collective Bargaining Agreement ("CCNL") Chemical Industry], including the relevant job classification and economic provisions applicable to the position.
The initial compensation within the above range will be determined on the basis of objective, transparent and gender-neutral criteria, including professional exp