Customer Service Representative – Italy
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At Terumo Neuro , a leading medical device company, we are committed to advancing healthcare through innovative technologies and a strong sense of purpose.
Join our dedicated Customer Service team
Location: Milan (Hybrid - at least 3 days/week on-site)
Responsibilities
Manage returns (RGAs, complaints) with global CS & QA teams
Coordinate product returns with European warehouse
Handle inquiries & ensure timely follow up
Prepare sales reports upon request
Requirements
Previous experience in customer service or a recent graduate in the field
Ability to multitask & prioritize
Detail-oriented & responsive
Experience in high-tech, pharma or medical device industry
Knowledge of SAP ERP
Experience supporting direct sales organizations
Bachelor's degree or Master's degree
Ready to make an impact?
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