Guest Commerce Director

Questa posizione è in Costa Crociere S.p.A.

Riassunto dell'opportunità da parte della Joinrs AI:
Costa Crociere S.p.A. cerca un Guest Commerce Director con laurea in Marketing & Communication, Business Administration, Business Management o Hospitality Management. Il ruolo, a bordo, prevede la responsabilità di guidare il successo commerciale e l'esperienza degli ospiti, analizzando dati e coordinando team multiculturali. Offerto un contratto a tempo pieno a bordo della nave con durata tipica di 4-6 mesi, inclusi benefit come alloggio, pasti, viaggi coperti, assistenza medica, programmi di benessere e opportunità di crescita professionale.

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Guest Commerce Director

Shipside

Career

Ready to turn unforgettable guest experiences into commercial success?

Drive success, Live your ambition

What You Will Do

• Play a key role in shaping unforgettable onboard experiences and driving commercial success as part of the Vessel Senior Management Team
• Analyse guest trends, commercial KPIs and onboard performance, transforming insights into actions that maximise revenue, profitability and guest satisfaction
• Coordinate and optimise the onboard programme (Palimpsest), working closely with all revenue departments to create engaging experiences
• Ensure all onboard commercial initiatives and communications reflect Costa's brand standards, collaborating with shore-side teams
• Lead and develop multicultural teams, fostering engagement, performance, quality and safety across all onboard revenue activities

Who You Are

Required

• Degree in Marketing & Communication, Business Administration, Business Management or Hospitality Management
• Minimum 5 years of experience in retail, covering commercial performance, visual merchandising, team management and operational optimization
• Proven experience in revenue management, commercial strategy and KPI-driven performance
• Strong analytical mindset with the ability to interpret data and translate insights into actions
• Excellent leadership, people development and stakeholder management skills
• English proficiency at C1 level and preferably Italian
• Third language at B2 level (French, Spanish, German, Portuguese or Chinese) is mandatory

Nice to Have

- Previous onboard experience is considered a strong advantage

What We Offer

Your life onboard

• International experience combining travel, personal development, and independence
• Transport covered (flights/trains) for embarkation, disembarkation, and transfers
• Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
• Discounts on onboard restaurants and bars (with possible daily credit)
• Assigned cabin (single or double) with bathroom
• Cabin cleaning + free laundry service (crew laundrette and uniforms)
• Package delivery service
• Free internet (250 MB/month) + free WhatsApp text
• Discounts on shops, products, hairdresser, and SPA
• Free medical assistance onboard and ashore
• Welfare and wellbeing programs (sports, events, monthly activities)
• Access to gym, lounge, bar, pool, and solarium for crew
• Crew excursions + discounts on guest tours
• Opportunity to host family/friends (min. 30 days/year after 4 months)

Your Growth

• Structured onboarding + welcome kit
• Mentorship program with a dedicated mentor
• Clear career path within your department
• Learning Officer for skills development and continuous improvement
• Development model to identify and promote talented individuals

Why Costa

Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.

Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world's seas for more than 75 years, offering our guests a unique experience on board and on land.