Guest experience specialist
1 settimana fa
Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.From the Sunset Hotels & Resorts division, we are seeking a passionate and service-driven Guest Experience Manager for METT Milan Torre Velasca, our new Residences & Suites project located in the iconic Torre Velasca, right in the heart of Milan. It requires effective communication with guests, maintaining the highest service standards, managing guest feedback, and working closely with various departments to uphold the brand's quality.Oversee all Guest experience operations , ensuring smooth processes, compliance with brand standards, and delivering exceptional guest service from arrival through departure.Lead, train, and evaluate the Guest experience team , fostering motivation, continuous development, and alignment with service excellence goals.Facilitate additional guest services , including coordinating transportation, reservations, and local recommendations to enhance the overall guest experience.Collaborate closely with other departments (Housekeeping, Engineering, Sales, etc.) to ensure seamless operations and consistent quality standards throughout the venue.Maintain comprehensive and up-to-date guest profiles , recording preferences and special requests to enable tailored experiences for future visits.Monitor and analyze guest feedback and satisfaction metrics , proactively addressing trends and implementing improvements in collaboration with department heads.Support venue events and PR activities , assisting in their coordination and leveraging loyalty data to maximize guest engagement and commercial opportunities.Promote revenue growth through upselling and cross-selling , effectively communicating the value of the vemie services such as room upgrades, spa treatments, and dining options.Bachelor's degree in Hospitality, Hotel Management, Tourism or a related fieldMinimum 3 years of proven experience in a Guest Experience leadership role within 5* luxury hotels or lifestyle hospitalityExperience in luxury Suites & Residences operations will be considered an asset.Fluency in English and Italian; additional languages are a plusGenuine passion for delivering outstanding guest service and personalized experiencesSolid knowledge of PMS systems and front office operations
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Senior Event Experience Specialist
1 settimana fa
Milan, Italia Altro A tempo pienoEvent Experience Specialist The Event Experience Specialist is responsible for delivering exceptional service to guests, creating memorable experiences that exceed their expectations.This requires a unique blend of hospitality skills, including the ability to anticipate and meet guest needs, and liaise effectively with corporate teams and hotel...
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Event Experience Lead — Guest Service Excellence
1 settimana fa
Milan, Italia Altro A tempo pienoA hospitality company in Milano is looking for an Event Experience Specialist who will be responsible for delivering exceptional service and creating memorable guest experiences. The ideal candidate should possess outstanding hospitality skills, effective communication abilities, and a knack for problem-solving. This role offers the opportunity to grow in a...
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Guest Experience Front Desk Lead
1 settimana fa
Milan, Italia Altro A tempo pienoA leading hospitality organization in Milano seeks an experienced Front Desk Manager to oversee guest relations and manage the Front Desk Team. This role requires exceptional hospitality skills, leadership, and the ability to handle a fast-paced environment, ensuring a high-quality guest experience. The ideal candidate will have over 4 years of experience...
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Guest Experience Agent
1 settimana fa
Milan, Italia Altro A tempo pienoA global hospitality company in Milan is seeking a Front Office Agent to provide exceptional reception services for guests. Responsibilities include managing check-in and check-out processes, providing customer service, and handling guest queries efficiently. Candidates should have experience in a customer-focused environment and be proficient in Italian and...
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Guest Experience
2 settimane fa
Milan, Italia Altro A tempo pienoA leading hotel chain in Milano is seeking an Aura Host to enhance the guest experience and ensure operational excellence. You will manage customer interactions, comply with health and safety protocols, and contribute to a personalized experience. Ideal candidates have a university degree in a related field and at least a year of experience in a...
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Milan, Italia Altro A tempo pienoA leading hospitality organization in Milan is seeking a driven Leader of Guest Experience to spearhead service and operational excellence. The position involves fostering a positive work environment, developing strategies for guest satisfaction, and leading a team of hospitality professionals to achieve exceptional results. If you're a motivated leader,...
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Guest Experience Manager
3 settimane fa
Milan, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Experience Manager
1 settimana fa
Milan, Italia Sunset Hospitality Group A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Experience Manager
3 settimane fa
Milan, Italia Altro A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
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Guest Experience Manager
2 settimane fa
Milan, Italia Altro A tempo pienoSunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 81 venues in 25 countries with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all...
