Customer Due Diligence Officer

Analyst/Executive/Investment Analyst
Full time

Italy

Customer Due Diligence Officer - Onboarding Specialist
Location: Milan
Department: Operations
Contract: Full-Time | Permanent | CBA: banking, 3rd Professional Area | Salary Range: 38k-42k

Overview of Role
The candidate will join the Operations Onboarding team and will be responsible for the end-to-end management of the onboarding process for private and institutional Wealth Management clients, ensuring compliance with Know Your Customer (KYC) requirements and the Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) framework. This includes performing appropriate controls at client onboarding stage and during periodic reviews, in line with applicable local and international regulations.

The candidate will also guarantee compliance with applicable regulations (AML/CFT, MiFID II, FATCA/CRS) and high operational quality standards.

The role involves autonomy in handling moderately complex cases and continuous interaction with Front Office, Compliance, and other internal functions, contributing to the management of operational and reputational risks.

Key Responsibilities
KYC analysis and validation

Collect, verify and analyse identification documents and supporting evidence for prospects as part of the onboarding process, and perform reputational checks.

Assess client structures, including individuals, legal entities and their beneficial owners.

Monitor decisions made by the Client Acceptance and Monitoring Committee (CAC) and the remediation of missing documents.

Identify high-risk clients, including Politically Exposed Persons (PEPs), sensitive jurisdictions and complex activities, for enhanced analysis by the Compliance teams.

Ensure that onboarding files are compliant, considering the calculated risk level.

Ongoing monitoring

Contribute to periodic reviews of client files in collaboration with the Relationship Management and Compliance teams, including the analysis of review forms and updated documentation, as well as control and validation through the client CRM tool.

Handle AML/CFT alerts generated on incoming and outgoing banking and financial transactions initiated by clients, including wire transfers and securities transfers, from analysis through to supporting documentation requests and resolution.

Regulatory compliance

Apply internal policies and regulatory requirements, including AML, FATCA, CRS and sanctions-related obligations.

Monitor regulatory developments and contribute to the continuous improvement of procedures.

Internal collaboration

Work closely with the Relationship Management, Compliance.

Help raise awareness among Relationship Management teams of their KYC/AML obligations.

Participate in thematic committees and ad hoc cross-functional assignments relating to client file reviews.

Requirements

2–5 years of experience in similar roles (in the banking sector/wealth management in compliance, client onboarding or KYC)

In-depth knowledge of MiFID II, AML/KYC, FATCA/CRS regulations

Proficiency in screening tools such as World-Check and Dow Jones

Analytical mindset with a risk-based approach

Rigour, attention to detail and analytical thinking

Integrity and adherence to procedures

Ability to manage complex situations and make well-reasoned decisions.

Autonomy in handling requests

Flexibility, agility and teamwork

Responsiveness and reliability

Experience with HNWI/UHNWI clients

Experience managing complex structures (holdings, trusts, international setups)

Italian (mother tongue) - English (fluent) - French (preferable)