NOC Operator

2 giorni fa

Rome, Lazio, Italia Altro Tempo pieno

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We are looking for a NOC Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.

The candidate should be fluentin English and have basic computer know-how;Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company's 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position

Responsibilities:

Monitor telecommunications/ broadcasting systems, supervise the technical components' functions and make sure that they are active and problem-free.

Customer support – act as the initial point of contact for all the company's clients.

Troubleshoot and fix technical issues.

Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.

Manage escalation process until resolution, including coordination with in-house engineers and third parties.

Manage and coordinate technical maintenances related to the company's distribution services.

Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.

Work on a shift rotation basis, on a 24/7 basis.

Requirements:

Good knowledge of English

Basic computer skills (MS Office programs)

Candidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video and/or sound

Engineering studies will be considered an advantage

Technical or customer support experience will be considered an advantage

Having a car will be considered an advantage

Location: Rome, Italy

Email: jobs@ikomg.com.

Type: Full time, On Site

Language: English

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