Technical support engineer

16 ore fa

Italia ' Pytes Europe A tempo pieno

ob Responsibilities Technical Solution Design: Analyze customer technical requirements and develop comprehensive product solutions by integrating core and supporting products. Customer Service & Support: Deliver on-site and remote product repair, maintenance, and upgrade services. Conduct regular product and technical training sessions for customers. Pre-sales Technical Support: Collaborate with the sales team on customer visits to address technical inquiries, present solutions, and support the sales process.Product Preparation & Quality Assurance: Perform final testing, repair, and configuration upgrades on products prior to shipment to ensure they meet specified requirements. Job Requirements Education: Bachelor's degree or higher, preferably in Science, Engineering, English, or a related field. Language & Industry Knowledge: Fluent in English. Familiarity with the energy storage and lithium-battery industries is a strong advantage. Experience: Proven experience in a B2 B product environment. Must be familiar with pre-sales solution design, product design principles, and post-sales technical support and problem-resolution workflows. Personal Attributes: Demonstrates a strong work ethic, resilience, and a commitment to achieving goals.Technical Skills (Preferred): Knowledge of web technologies (HTML, CSS, Java Script) and remote access tools (VPN) is beneficial. Experience in training delivery is a plus.

  • Technical support engineer.

    16 ore fa

    Italia '61 Pytes Europe A tempo pieno

    Ob ResponsibilitiesTechnical Solution Design: Analyze customer technical requirements and develop comprehensive product solutions by integrating core and supporting products.Customer Service & Support: Deliver on-site and remote product repair, maintenance, and upgrade services. Conduct regular product and technical training sessions for customers.Pre-sales...

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