Guest relations manager

GUEST RELATION MANAGER San Clemente Palace Venice –This majestic resort immerses guests in a 900-year-old historic building, rich in charm and Renaissance tradition. It features a collection of beautifully restored monastic structures, a 12th-century chapel, and nearly 6 hectares of ancient gardens offering breathtaking views of the city, along with 196 meticulously furnished rooms and suites – including the largest and most exclusive suite in Venice.Annual art installations rotate throughout the property in conjunction with the Venice Biennale. Inside, the hotel seamlessly blends contemporary style with Renaissance influences, boasting six-meter-high ceilings, wide corridors, grand staircases, and intricate details such as terrazzo floors, silk-covered walls, and Murano glass chandeliers, making it one of Europe's premier hotels for art exhibitions.Serenity permeates the hotel's exclusive environment, enhanced by the hotel's heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a fully equipped kids' club – ensuring an unforgettable stay.The hotel's proximity to St. Mark's Square, its exceptional culinary offerings featuring a rich variety of Italian cuisine, and its unique combination of event spaces invite guests to create truly memorable experiences.Role Description As Guest Relation Manager , you will be the ambassador of the resort's luxury hospitality standards, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. You will lead the guest relations team, oversee VIP coordination, personalize the guest experience, and work closely with all departments to create meaningful and memorable stays. Your main responsibilities will include:Overseeing the entire guest relations team and ensuring exceptional service deliveryGreeting and welcoming VIPs, repeat guests, and special travelers with personalized attentionManaging the guest journey, from pre-arrival communication to post-stay follow-upHandling complex guest requests, service recovery, and sensitive situations with professionalismCollaborating with Rooms, F&B, Spa, Concierge, and Events departments to exceed guest expectationsEnsuring accurate coordination of amenities, welcome arrangements, and special celebrationsMonitoring guest satisfaction scores and implementing improvement initiativesLeading daily briefings and sharing guest insights with relevant teamsManaging guest feedback through all channels and ensuring timely responsesMaintaining updated guest preferences and ensuring a highly tailored experiencePreparing reports on VIP arrivals, guest trends, and satisfaction metricsWhat We're Looking For • Previous experience as Guest Relation Manager, Front Office leader, or luxury guest experience roleExceptional communication, emotional intelligence, and interpersonal skillsStrong leadership abilities and a passion for personalized serviceHigh level of professionalism, discretion, and elegance in guest interactionAbility to manage pressure, resolve issues, and think creativelyStrong organizational skills and attention to detailProficiency with PMS and guest experience platformsFluent in English and Italian (additional languages are a strong advantage)A warm, engaging, and service-driven personality aligned with luxury hospitality standardsWhat We Offer • A key role in shaping guest experiences within one of Europe's most prestigious luxury resortsOpportunity to work in a stunning historical property immersed in art, culture, and heritageCompetitive compensation and benefits packageProfessional development and training opportunitiesAccommodation, meals, uniform, and other on-property benefitsA dynamic, supportive, and international team environmentApply Now Ready to elevate guest experiences and represent the highest standards of luxury hospitality?Send your CV and cover letter to: recruitment@sanclementepalace.it