Spa receptionist supervisor
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Location overview join our team in aman rosa alpina, a historic luxury resort in the dolomites.position purpose: as a spa receptionist supervisor you are a primary point of contact for spa guests, creating calm, warmth and personalized service.
Key responsibilities welcome each guest with genuine warmth, presence and understated elegance.
understand guest preferences, anticipate requests and respond proactively.
develop relationships with returning guests and maintain awareness of their preferences.
maintain discretion and confidentiality, especially with vips.
manage the spa reception, coordinate reservations, changes, cancellations and waiting lists.
ensure seamless communication between reception, therapists and the spa team.
keep accurate knowledge of daily appointments, guest preferences, special occasions and operational priorities.
maintain immaculate reception area in line with aman standards.
collaborate with other hotel departments for a seamless guest experience.
contribute to spa revenue through appropriate upselling and cross‐selling.
support the spa manager in supervising and coordinating the spa reception team.
lead by example, coordinate daily assignments, priorities and shift responsibilities.
conduct or support daily briefings and communicate relevant information to the team.
coach and guide reception colleagues in service standards, spa procedures and treatment knowledge.
monitor service standards and provide constructive feedback.
Experience & skills previous experience in a luxury hotel, spa or wellness environment.
2‐3 years of experience in spa reception or a similar guest‐facing role; senior or supervisory experience preferred.
excellent command of english and italian; additional languages a plus.
strong knowledge of spa treatments, wellness experiences and luxury guest expectations.
experience with spa booking systems and hotel systems.
strong organizational, communication and attention‐to‐detail skills.
genuine interest in wellness hospitality and luxury guest experience.
What we offer competitive salary €33,000‐€35,000.
single accommodation in shared staff house and meals provided.
complimentary nights and discounted food, beverage and spa rates.
supplementary healthcare fund.
professional development and career growth opportunities.
access to cornell university partnership for courses.
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