Operations Support Specialist | Afterhours

At Rapido Solutions Group , we connect fast-growing U.S. companies with top global talent. From Guadalajara and León , we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity, joy, and passion , fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work , offering wellbeing programs, social initiatives, and real career growth.
The Operations Support Specialist provides administrative and logistical support to the transportation operations team. This role coordinates documentation, assists with scheduling, maintains communication with drivers and customers, and helps ensure the smooth day to day functioning of transportation services.
Key Responsibilities Assist with dispatching, routing, and scheduling of transportation activities.
Maintain communication with drivers, vendors, and customers to provide updates and resolve issues.
Monitor transportation systems and tools to track delivery status, vehicle performance, and route efficiency.
Prepare and manage transportation documentation, including bills of lading, manifests, and compliance records.
Input and maintain accurate data in transportation management systems (TMS).
Support the Operations Manager with special projects, audits, and reporting.
Ensure compliance with DOT regulations, company policies, and safety procedures.
Respond to service disruptions and provide real time solutions to minimize impact.
Maintain organized files and records related to shipments, equipment, and maintenance logs.
Collaborate with internal teams, including customer service and billing, to facilitate operations.
Other duties as assigned.
Qualifications High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Logistics, or a related field preferred.
Knowledge and experience with DOT and transportation compliance regulations is a plus.
Skills Proficiency in Microsoft Office Suite and transportation management systems (TMS).
Strong organizational and problem solving skills.
Excellent verbal and written communication skills.
Ability to work under pressure in a fast paced environment.
Daily Tasks Enter quote opportunities from customer engagements (Email, Phone, Text)
Monitor assigned front email boxes for customer inquiries
Stay logged into the phone system
Review quotes created through AI for accuracy
Report inaccurate AI created quotes to development team
Evaluate capacity options for potential quote to customer
Determine appropriate price to offer customer
Quote customers with a solution or response declining the opportunity
Accept customer awarded shipments and provide tracking and pro information
Utilize partner capacity platform or driver mobile app to communicate load opportunities
Evaluate partner options vs fleet options before assignment to capacity source
Utilize the scorecard process to offer and award shipments
Talk to capacity partners or fleet to confirm assigned load awards
Discuss Partner quotes with those capacity sources to optimize margin
Communicate load tenders to capacity partners
Provide tracking updates to customers
Document all engagements with customers and capacity sources
Assist operations leadership in service recovery solutions
Support all customs and border requirements
Schedule Mexico partner capacity and drayage services
Utilize whats app as needed for customer and partner communications
Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba, utiliza, almacena o transfiere sus datos personales, con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante, para la ejecución de ejercicios, pruebas y actividades de evaluación en general, envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección, resguardo de la información de los candidatos para oportunidades laborales futuras, registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección, asimismo, una vez que el candidato pasa a ser empleado, para el cumplimiento de obligaciones legales inherentes a la relación existe