Credit Collection Specialist

2 giorni fa

Province of Monza and Brianza, Lombardy, Italia E.ON Tempo pieno

Overview

In this role you will drive and optimize credit management performance within a cross-functional team. You will collaborate with external partners and internal business functions to improve collection outcomes, compliance, and efficiency, while shaping digitalised end-to-end processes. You will translate operational data into actionable recommendations to support growth and regulatory alignment. This is an opportunity to influence collections strategy at scale in a leading energy company.

Responsabilità

  • Drive credit management performance by monitoring metrics and delivering data-driven improvements
  • Coordinate external collection partners and ensure high-quality execution for positive customer outcomes
  • Develop and implement innovative credit management procedures with a focus on digitalisation
  • Transform data into business decisions by analyzing operations and building business cases
  • Ensure accurate payment reconciliation across multiple channels and increase automation
  • Oversee collection operations and compliance, ensuring alignment with TIMG and TIMOE regulations
  • Define, track, and optimise departmental KPIs to improve operational performance

Requisiti fondamentali

  • Bachelor's degree or equivalent qualification
  • Experience in credit management and customer processes
  • Strong analytical and problem-solving capabilities
  • Knowledge of debt collection regulations (TIMG, TIMOE)
  • MS Office, SQL and credit management systems expertise (Excel, Access, PowerPoint, Net@, SAP, Salesforce)
  • Leading digitalisation and innovation capabilities
  • Collaborative, growth-driven team player with stakeholder management skills
  • English language proficiency
  • Analytical mindset
  • Problem-solving
  • Cross-functional collaboration
  • Excel
  • Access
  • PowerPoint