IDM and Delivery Business Analyst

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:WFP delivers food, cash and voucher assistance to people in need around the world. It is a corporate priority to increase the level of assurance for food delivery in WFP's country operations and to record the expense recognition of food once it is distributed to households.

This assignment supports the continued development, deployment and adoption of corporate Identity Management (IDM) and delivery solutions for in-kind and cash operations, including SCOPE and related corporate systems. HQ SCD and TEC teams are responsible for ensuring that corporate solutions meet corporate standards and remain responsive to field-level business needs.

The Business Analyst will support business requirements gathering, process design, field-facing analysis and implementation support for IDM and delivery services. The assignment contributes to implementation of the UN80 CCI provisions and supports a strengthened, field-oriented service model for Country Offices. ACCOUNTABILITIES/RESPONSIBILITIES:1.
Gather, document and prioritize business requirements through consultation with Country Offices, Regional Offices, HQ units, external partners and end users, ensuring alignment with corporate IDM and deduplication business process.2.
Draft business requirements and business process designs using a Human-Centered Design approach, translating operational needs into clear and actionable requirements for technical teams.3.
Support analysis of key IDM and delivery processes, including identification, registration, verification, distribution to people, assistance instrument management and transfer reconciliation;4.
Act as an intermediary between field operations, programme and supply chain subject matter experts, TEC focal points and developers to support development, testing and deployment of corporate digital solutions;5.
Support product backlog management, sprint preparation, user story clarification, testing, validation and prioritization of change requests based on operational needs and corporate standards;6.
Ensure IDM business processes and data flows are aligned with COMET, LESS and corporate location master data standards;7.
Liaising with WFP Regional Offices and Country Offices in process mapping, readiness reviews, digital roadmap preparation and practical implementation planning for IDM and delivery solutions;8.
Support preparation of guidance, standard operating procedures, assurance controls, training Docusign Envelope ID: EE720620-5D54-8A8A-8058-D7161AB4E91Cmaterials and service documentation for IDM and delivery processes9.
Collect feedback from Country Offices during pilots, rollout and stabilization, and help translate feedback into improvements, support actions and product backlog items;10.
Lead cross-functional coordination with TEC, IDM Norms and Standards, Programme, Supply Chain, UNHCR and other internal and external stakeholders to ensure corporate deduplication and identity management solutions support required business capabilities.11.
Deploy on mission as required to support, troubleshoot and oversee the piloting or rollout of digital systems;12.
Managing other programmatic and field support as requested.13.
Other relevant tasks as required. DELIVERABLES AT THE END OF THE CONTRACT:1.
Documented and prioritized business requirements, user stories, acceptance criteria and process designs for IDM and Delivery services;2.
Updated process maps, implementation notes and field-facing guidance for registration, deduplication, distribution, assistance instrument management and reconciliation processes;3.
Inputs to product backlogs, sprint planning, change requests and prioritization discussions with TEC and other corporate system owners4.
Overseeing corporate systems integration and testing;5.
Supporting the planning and facilitating of pilots of digital systems;6.
Providing technical expertise as direct support to WFP COs, including business process reviews, IDM assurance assessment and development of SOPs for key IDM processes;7.
Supporting the rollout of SCOPE and other corporate IDM solutions globally.