Order Taker

- Answer in-room dining calls promptly and courteously
- Take and accurately record guest food and beverage orders
- Confirm room numbers, order details and special requests
- Assist guests with menu selections and provide recommendations
- Explain menu items, ingredients and available options when required
- Enter orders accurately into the POS system
- Communicate dietary requirements and allergies to the kitchen team
- Coordinate with kitchen and service teams to ensure timely order delivery
- Follow up on orders to ensure guest satisfaction
- Handle guest inquiries, requests and complaints professionally
- Promote additional food and beverage items where appropriate
- Maintain accurate order records and guest preferences
- Follow hotel service, hygiene and safety standards
- Maintain a professional and friendly telephone manner vetrinabakeca