Head of operations

At Lexroom we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe . Our mission is clear: make the law faster, clearer, and more reliable , giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner , shaping the future of legal AI with discipline and purpose. Why Lexroom ?

Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.

Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. At Lexroom , we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Role As our customer base expands and our international footprint grows (currently operating across 5+ European markets, including France and Bulgaria), we are looking for a Head of Operations to build, refine, and scale the operational engine powering our Revenue, People, Legal, and Finance teams. Your

key responsibilities
Operating Workflows & Bottleneck Identification: Map, document, and continuously optimize end-to-end workflows across Revenue Ops (Sales, Marketing, CS), People Ops, Legal, and Finance Ops across multiple countries.

Operations Roadmap & Prioritization: Own the functional roadmap from start to finish. Implement robust prioritization frameworks to align resource allocation directly with overall company strategy. Cross-Team Tooling & CRM Architecture: Act as the primary architect for our GTM and company tooling stack (Hub Spot, Clay, Aircall, Aimfox, etc.). Lead tool selection, integration, and consolidation decisions. AI & Agentic Automation Leadership: Keep Lexroom at the non-engineering AI frontier.

Implement internal AI tools, orchestration agents, and automated workflows, evangelizing AI adoption across non-technical teams. Team Leadership & Operational Execution: Manage, mentor, and grow the team of operational specialists and leads. Establish clear working rhythms, 1:1s, parallel project execution, and effective escalation pathways. What we're looking for 5 to 8 years of experience in Business Operations, Rev Ops, Sales Ops, or GTM Engineering within high-growth B2 B Saa S startups or scale-ups (Series A to pre-IPO).

Proven People Management: At least one prior role formally managing, mentoring, or leading a team in an operational environment. Deep Hands-On CRM & Tooling Expertise: Direct, practical experience administering or architecting modern CRM tools (Hub Spot, Salesforce, Pipedrive) and GTM automation tools. AI & Automation Mindset: You go beyond using basic AI chatbots—you have designed, implemented, or sponsored automated workflows and AI agents into production operations. Analytical & Problem-Solving Depth: Strong capacity for process mapping, bottleneck identification, and data-backed decision-making. Location & Language: Based in or willing to relocate to Milan (hybrid model with strong office presence). Fluent in English and comfortable working in an Italian-speaking core team environment. Rewarding your contribution Compensation (Milan equivalent) : €65,000–85,000 Equity : meaningful equity on top, in line with the seniority of the role Team retreats & off-sites : dedicated time to connect, collaborate, and spark bold ideas Benefits That Matter Hybrid Work: Hybrid with strong office presence in Milan HQ Health Insurance: Comprehensive coverage to ensure peace of mind.

Meal Vouchers: Daily support to make your lunch breaks easier. Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom , ambition meets discipline and purpose. We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.