Senior customer onboarding manager, mid-market | emea

2 giorni fa

Trieste, Friuli Venezia Giulia, Italia Deel Tempo pieno

In this role you will be the face and voice of Deel for clients, guiding onboarding and enabling durable relationships. You'll act as a trusted advisor on operational and product-related matters during onboarding, while championing new capabilities to help clients expand with Deel. You will manage onboarding projects across stakeholders to ensure timely, successful launches.

This position combines customer-facing leadership with hands‐on problem solving in a fast‐paced, collaborative environment. You'll engage across teams to drive meaningful impact in the transformation of global work. remote work flexibility We Work access optional additional country-specific perks scalable benefits and rewards Plan, execute, and monitor the Global all-in-one Employee Management Platform Implementation for Mid-Market clients to ensure timely delivery Become a Deel product expert and serve as a go-to resource for customers and colleagues Communicate clearly and professionally with stakeholders, aligning use cases with Deel's best practices Identify, analyze, and resolve complex problems with a global payroll lens to drive improvements Collaborate with internal teams (Customer Experience & R&D) to support onboarding processes and best practices 3+ years in a customer onboarding role for a B2 B Saa S product, especially in HR, Payroll, and Finance Customer-obsessed with ability to teach others Proven ability to manage multiple projects in a fast‐paced environment Strong written, presentation, and verbal communication skills High attention to detail for onboarding plans and schedules Adaptable, autonomous, able to prioritize and unblock work customer‐centric mindset clear communication detail‐oriented JIRA SFDC G Suite Senior Customer Onboarding Manager, Mid-Market | EMEA trieste, friuli venezia giulia, it