Global Technical Support Manager, Protective

PPG is seeking a Global Technical Support Manager to lead the delivery of high-quality, responsive technical support within PMC Protective business.

This role is critical in ensuring best-in-class customer support for complex and high-value projects, strengthening customer relationships, and supporting business growth through technical excellence and agility.

Location is flexible, with a preference for Pittsburgh, PA, Amsterdam, Mexico City, Wrocław, or Kunshan.

Key Responsibilities

Lead and coordinate cross-regional technical support efforts, ensuring seamless collaboration, knowledge sharing, and alignment with regional and local technical support teams across geographies

Provide timely and accurate technical support to global customers, KAM teams, and internal stakeholders

Support complex projects and applications, including FPSO/FLNG, infrastructure, and industrial segments

Review and contribute to owner and EPC specifications, ensuring alignment with test data and real-world performance

Prepare technical statements, reports, and guarantee support documentation

Deliver technical presentations and workshops to customers, Owners, and EPCs

Support specialized system selection based on application requirements

Act as a key interface between Product Management, Engineering, R&D, and regional teams

Provide technical support to Global Product Managers and contribute to product development

Ensure availability and communication of standards, certifications, and test data

Manage a high volume of global technical requests , prioritizing critical and complex inquiries

Business Impact

Strengthens customer confidence and long-term relationships

Drives project specification wins and successful execution

Enhances PPG's competitive differentiation through responsiveness and expertise

Supports business protection and growth in key accounts globally

Key Competencies

Strong technical expertise and problem-solving skills

Excellent communication and customer-facing abilities

High level of responsiveness and accountability

Ability to work across global, cross-functional teams

Strong organizational and prioritization skills in a fast-paced environment

Qualifications

Degree in Engineering, Chemistry, Materials Science, or related field

Strong experience in Protective & Marine coatings or comparable industries,

Strong business acumen

Proven background in technical support, project engineering, or specification management

Experience with complex global projects (e.g., Marine, EPC-driven environments) preferred

Knowledge of industry standards, certifications, and testing protocols.

Experience with complex global projects (e.g. EPC-driven environments) preferred

Why Join PPG PMC?
At PPG, technical excellence and customer responsiveness are at the core of our success. In this role, you will play a strategic part in shaping customer trust, securing key projects, and reinforcing PPG's position as a global leader in Protective & Marine Coatings.

#LI-Remote

#Benefits - Medical, Dental, Vision, and 401K

About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD®
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win
Future-focused. D